Customer Service Officer
Ensure Consulting
Lagos
5d ago
source : BetaJob

RESPONSIBILITIES :

  • Manage large amount of incoming calls
  • Maintain positive, empathetic and professional attitude towards customers at all times.
  • Generate sales leads.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • REQUIREMENTS :

  • Must have OND / HND / BSc in related field of study.
  • Must possess leadership and organizational skills.
  • Must have excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Must have problem solving aptitude.
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