Upstream, the leading mobile technology company, provides innovative solutions that offer seamless and secure mobile Internet access to 1.
2 billion consumers in high growth markets. Upstream’s Zero-D service provides free access to the internet essentials to 250 million users in Latin America and Africa even when they have run out of data.
Its award-winning security platform, Secure-D, in 2019 alone, processed over 1.7 billion mobile transactions, detecting and blocking over 98,000 malicious apps in 20 countries.
Upstream’s all-in-one digital marketing platform, One-D, simplifies the digital user acquisition journey by managing the entire recruitment process, including partners and digital marketing channels, and safeguards mobile subscribers against all fraudulent activity.
Its team counts 330 people of over 25 nationalities, working from nine offices around the globe. Upstream works with more than 60 mobile operators in over 45 countries in Latin America, Africa, the Middle East and SE Asia.
The position reports to the VP Commercial Operations . The Account Manager is the single point of contact between the client and Upstream’s internal resources, the owner of the account plan and, responsible for achieving the account targets (commercial, financial, product).
He / she manages the running of existing accounts and the handover of new ones from sales to the rest of the company.
This role is ideal for a candidate with high potential who wishes to be rewarded for outstanding performance, while having the opportunity to gain valuable international business experience on large mobile marketing projects.
This role is based in Lagos, Nigeria.
ownership of all operational and mid-level client contacts; managing client expectations; building and securing client satisfaction.
contract negotiations and closing; performance monitoring; maintaining the account P&L on a monthly basis; reconciliations, invoicing and payments
accountable for client deliverables and all local market inputs
monitoring of complaints and customer satisfaction
The ideal candidate will be ambitious, self-driven, hard-working and flexible, and have the following qualifications :
Other Key Considerations
Please submit your CV in English.
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast-paced environment.
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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status.
The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status.
This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.