Customer Service Representative
Newedge Finance Limited
lagos, NG
1d ago
source : Mrjobsnaija

Newedge Finance Limited's job vacancy, Career and Recruitment

Job title : Customer Service Representative jobs in Lagos Job Location : Lagos Deadline : June 01, 2022

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    Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
  • Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Requirements

  • Interested candidates should possess a Bachelor's Degree / HND / OND with 0 - 2 years of work experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Representative in Lagos
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