Director of Development Operations
Pathfinder International
Asokoro, Abuja, Nigeria
1d ago

Job Purpose

The Director of Development Operations sits within the individual giving team, and functions as a bridge between business development, individual giving, executive, and Pathfinder’s country offices, and is responsible for growing individual giving to meet Pathfinder’s mission and deliver on increased revenue projections for our mission year-on-year.

This role is responsible for optimizing organizational development processes to increase annual funding revenue; interfacing with key stakeholders including team members, Executive leadership, Board Members, donors, partners, and advisors.

The Director will provide strategic oversight and counsel to the grass roots, mid-level, and planned giving programs, as well as oversee prospect management, and database processes including financial reporting, gift processing and stewardship.

The Director will work closely with the Managing Director to develop strategies for donor acquisition, elevating donor giving levels, and special fundraising campaigns.

In keeping with Pathfinder’s country-led strategy, this role will also facilitate greater global engagement in resource generation.

Key Performance Areas

Major Activities / Responsibilities

Percentage Worked

Strategic Resource Generation

  • Overseeing annual digital and direct mail marketing plans for specific donor segments. Oversees the production of all content and data including direct mail appeals, website / digital fundraising, and project-specific solicitation materials.
  • Leads in creating, planning, and coordinating midlevel and grassroots donor cultivation events, activities, stewardship, and meetings.
  • Oversees systems and team for prospecting, research, and pipeline development.
  • Partners with Communications on donor related messages and products.
  • Strategic oversight and growth of the existing Planned Giving program.
  • Advances innovative ways to increase individual giving and streamlines systems to work across teams and deliver on our mission.
  • Co-develops framework for solicitation with country team leadership and ideate programmatic opportunities in alignment with funder priorities.
  • Operations

  • Strengthens our fundraising process to better achieve organizational goals.
  • Proactively makes strategy recommendations to promote organizational efficiency and efficacy, identifying best practices / replicable models for programmatic learnings.
  • Tracks performance and forecasting of annual individual giving.
  • Prepares weekly, quarterly, and annual updates on department KPIs for key stakeholders, and additional reports as needed.
  • Leads the department’s system improvement and identifies and champions various technical solutions that support fundraising goals.
  • Partners with Managing Director for strategic annual and quarterly plans / forecasts and leads the unit’s annual budget process.
  • Coordinates the development and updating of unit’s operational and strategic plan; monitor and report the implementation and updates.
  • Oversees gifts processing and stewardship systems.
  • Collaborates with other business units to enable integrated fundraising efforts on and offline.
  • Identifies shared themes across geographic regions expanding beyond traditional work with partnerships.
  • Jointly set processes and approach for country-led proposals.
  • Ensures activities are compliant with the organization's and external donor policies and guidelines.
  • Team management

  • Supervises team members and supports internal capacity building identifying needs, providing guidance, supporting systems change.
  • Recruits, hires, develops, trains, and supervises staff.
  • Leads, manages, or participates on cross- functional project teams.
  • Minimum Education and Work Experience :

  • Bachelor’s degree in a related field
  • Prefer : Master’s degree in a related field
  • 8+ years of experience in philanthropy
  • Alt : 8+ years of managerial experience. Managing remote teams is a plus.
  • 10+ years of experience in NGOs and / or business development operation
  • Demonstrated track record of effectiveness and growth
  • Experience working with and facilitating teams with global staff and partners
  • Hands on experience with a CRM database, preferable Raiser’s Edge or EveryAction
  • Strong ability to communicate effectively both orally and in writing.
  • Preferred Education and Work Experience :

  • Prefer : Experience living or working in developing countries that aids in the understanding of program context and local realities
  • Prefer : Knowledge of family planning and reproductive health principles, practices and services, including program strategies and indicators.
  • Prefer : language in addition to English that is spoken in Pathfinder’s country teams (French, Portuguese, Amharic)
  • Prefer : Mastery of Microsoft Office Tools, including Excel and PowerPoint, Salesforce, MS Teams, Zoom.
  • Competencies / Attributes :

  • Proven ability to lead, supervise and coach members of staff in different locations. Strong business and financial acumen.
  • Proven ability to plan and manage cross-functional initiatives.
  • Proven ability to network and manage multiple, complex pursuits.
  • Mastery of knowledge of individual HNW and foundation fundraising, including standards and guidelines for managing solicitation efforts.
  • Proven ability to stay abreast of current issues and emerging strategic issues in global philanthropy and funding trends.
  • Advanced analytical and trouble shooting skills. Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness.
  • Ability to make sound judgments.
  • Commitment to family planning, reproductive health services, gender, maternal, child health services, and eradication of harmful traditional practices
  • Proven ability to influence using diplomacy skills with key stakeholders. In-depth demonstrated customer service skills.
  • Advanced organizational and planning skills, project planning and management skills. Proven ability to set priorities, meet deadlines, coordinate, and multi-task with minimal supervision.
  • Ability to work independently or as a member of the team, ability to be detailed-oriented and consistently accurate, ability to manage stress effectively in a fast-paced environment, and ability to quickly learn new systems, processes and procedures and adapt local practices to global standards.
  • Proven ability to maintain confidentiality on work-related issues.
  • Other Information :

  • Travel required (30% or less)
  • Uses cellular and office phone, laptop or desktop computer
  • Qualifications

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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