Customer Service Representative - Getfit
Getfit Technologies Limited
Abuja
1d ago
source : BetaJob

Job Details

Primary Responsibilities

  • Sell products and services on your assigned work platform.
  • Resolve customer complaints via phone calls, email, or social media.
  • Use your assigned work platform to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade orders.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise customers on company products and services.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Act as the face of the company.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Persuade customers to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service supervisor to ensure proper customer service is delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Requirements

  • Minimum of two years experience as a Customer Service Representative in a fast paced organization.
  • Minimum of a B.A, B.Sc. or HND in any related field.
  • Skills & Competencies :

  • Persuasive speaking & writing skills.
  • Empathy.
  • Clear communication skills.
  • Quick thinking
  • Ability to work under pressure.
  • Ability to meet targets.
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