Job Type : Ful Time
About the Fraud Analyst Role
As our Fraud Analyst, your primary responsibility will be to secure Flutterwave’s assets and reduce losses by determining network security and fraud management requirements
You will also plan, implement, test systems, prepare network security and fraud management standards, policies, and procedures to manage and minimize fraud risk, assisting businesses with implementing the 'best in class' tools & processes.
What Your Day to Day Activities Will Be Like
Identify and track current fraud trends by reviewing transaction and account patterns.
Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns
Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance
Monitor Merchant transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks
Effectively communicate with appropriate authorities to resolve fraud concerns.
Maintain a high level of customer service while addressing customer, merchant, and bank requests via phone, email
Coordinate information requests and analyze performance reporting to identify potential risk areas, and escalate resource needs as necessary.
Perform data management and analysis on fraud cases.
Advise organization on current trends regarding chargeback related issues / regulations.
Required competency and skillset to be a waver
Strong analyzing and organizing skill
Excellent customer service.
Minimum of 4 years relatable experience
Detailed understanding of the Company’s service and payment products
Proficient financial background for pricing analysis
Strong business and product development skill
Possess ability to identify, assess, monitor, control and mitigate risks
Excellent Attention to details
Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to Fraud Risk Management.
Proactive team player with good interpersonal skills