Assistant Store Manager
ICS Outsourcing
Lagos
2d ago
source : BetaJob

Location : Lagos

Employment Type : Full-time

Responsibilities

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Assisting the manager in organizing, planning and implementing strategy

Coordinating retail store operations

Ensuring store schedules and objectives are met by employees

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates

Monitor retail operating costs, budgets and resources

Suggest sales training programs and techniques

Communicate with clients and evaluate their needs

Analyze consumer behavior and adjust product positioning

Handle complaints from customers

Research emerging products and use information to update the store’s merchandise

Create reports, analyze and interpret retail data, like revenues, expenses and competition

Conduct regular audits to ensure the store is functionable and presentable

Make sure all employees adhere to company’s policies and guideline.

Act as our store’s representative and set an example for our staff.

Requirements

B.Sc / BA / HND qualification in Business Administration or relevant field with 5 - 10 years work experience.

Proven experience as a Retail Assistant Manager or similar position

Experience with recruiting and performance evaluation processes

Familiarity with financial and customer service principles

Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

Proficient user of MS Office (MS Excel in particular)

Leadership and organizational abilities

Interpersonal and communication skills

Problem-solving attitude.

Flexibility to work in shifts.

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