Location : Lagos
Employment Type : Full-time
Assist the Retail Store Manager in planning and implementing strategies to attract customers
Assisting the manager in organizing, planning and implementing strategy
Coordinating retail store operations
Ensuring store schedules and objectives are met by employees
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Research emerging products and use information to update the store’s merchandise
Create reports, analyze and interpret retail data, like revenues, expenses and competition
Conduct regular audits to ensure the store is functionable and presentable
Make sure all employees adhere to company’s policies and guideline.
Act as our store’s representative and set an example for our staff.
B.Sc / BA / HND qualification in Business Administration or relevant field with 5 - 10 years work experience.
Proven experience as a Retail Assistant Manager or similar position
Experience with recruiting and performance evaluation processes
Familiarity with financial and customer service principles
Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics
Proficient user of MS Office (MS Excel in particular)
Leadership and organizational abilities
Interpersonal and communication skills
Flexibility to work in shifts.