The Business Development Manager Customer Success at a B2B E-Commerce platform, manages our portfolio of clients, supports them as they transition from prospects to active users of our products.
They’re focused on customer loyalty and building strong long-term client relationships. A proactive manager focused on achieving the goals of our customers through the usage of our product.
KPI : Monthly Recurring Revenue
Avenues for professional development
Chance to work as a leader
Grow with the company
Drive the successful usage of our solutions Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses Collaborate with supporting teams product, support, analytics to ensure clients' requirements are met.
Weekly / Monthly / Quarterly reviews of key accounts and measurement of impact Working with the product development team to ensure new releases are in line with requirements and processes of customers Maintain constant knowledge of our customers’ industry as well as ours Be in the know of market trends and understand the operational functions of our customers to be in a position to provide the best solutions Customer Relationship Management.
Maintain client relationships, ensure consistent communication, and constant adoption of new features / releases. Seize opportunities of cross selling and up selling.