Title : Sales Agent Admin
Reports to : Retail Operations Manager
Location : Lagos Nigeria
Role Brief : Reporting to the Retail Operations Manager, the role holder will oversee BBOXX’s sales agent network administration for Nigeria / Assigned region liaising with the respective sales team (RAMS, RS) for attainment of the set targets.
The Role definition includes the implementation of the Sales and Agency Network Strategy at Country / region level by collaborating with various Sales Teams in Nigeria including but not limited to;
BBOXX Sales and Marketing Department, Call Center, HR and Nigeria Retail Sales, to ensure Sales and Sales Agent Business meets BBOXX’s requirements in terms of numbers achieved and quality.
Area of Coverage :
Based at the Nigeria Country Head Office, the SALES AGENTS ADMIN - will oversee all sales agent administration roles in the assigned region.
About the Role :
To work with the Nigeria sales teams to assist in the implementation of the Sales and Agency Network Strategy for the country / Region in consultation with the Sales and Marketing Department.
To work with the Nigeria sales team and RM (Retail Manager) to ensure that all agents have completed the correct recruitment forms and have met internal recruitment criteria and Liaise with BBOXX sales trainer to ensure all agents are trained on time per the curriculum.
Ensure shops have a database of potential agents who have already been tested and trained.
To work with the Nigeria sales team and HR to Maintain agent contracts and ensuring up-to-date information in the agent portals and devices are well set-up and functional.
Liaise with Marketing and Retail Area Managers (RAMs) and Retail Supervisors (RS) to dispatch all required agent tools and merchandising material required and ensure all agents are branded per the BBOXX’s Branding Standards.
Liaise with the RAMs and RS to obtain the complete itineraries for the agents, and market storming / weekly meetings, quarterly agent forums.
Participate in the quarterly agent forums and agent trainings. Analyze adherence to itinerary and territories by agents and shops and consolidate and follow-up on all unresolved sales agent issues.
Monitor report and manage all risks associated with agents in assigned area and ensure that agents do not pose any significant risk to BBOXX by analyzing all agent irregularities and implementation of stipulated penalties per internal procedure.
Develop and share agent bulletins periodically to communicate important information required.
Work with the respective RAMS and RS to ensure activation rates of not less than 80% for all agents per shop / region / country.
Ensure each shop maintains the required number of active agents monthly and recruitment is timely done by the RS.
Work with RM to ensure that Inactive and below par agents for a period of 3 months should be deactivated in the system and terminated as per procedure and their replacement recruited.
Agent Churn should not be more than set limit. Set Region shop agents KPIs with the RM.
Continually analyse the individual agent performance in terms of expenses and revenue per agent / per sale / per shop / per regions.
Work to ensure that the Nigeria sales team have a clear view of their daily performance against KPIs identifying where it’s working and where it’s not working well and the reasons for each performance.
Ensure timely appraisal of the sales agents per shop and timely comprehensive role related reporting.
Work closely with the Finance, Sales and Marketing and RM to ensure sales commissions and bonus are calculated and verified and are paid timely and any pending issues are addressed before the next payment date.
Assist with all other administrative duties related to Sales & Agent Network management in Nigeria / Assigned region as may be allocated from time to time.
a university degree preferably in IT, Statistics or Business Related Field; 2 years and above experience in managing sales network or agent network in a fast-paced environment.
Field Team and project management experience will be an added advantage
Be proficient with the Microsoft Office Suite, MUST be excellent in MS Excel and Data Analysis.
Must speak fluent English
Desired skills include :
Excellent People management skills Brilliance in training, developing and motivating teams to perform to their best. We believe - that people management is the most difficult and most important role of a successful Sales Agents Admin.
Highly attentive to detail with a strong business sense : You are careful before submitting your work to verify every single detail is correct and updated.
You are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action, researching to link actual field experiences / factors to the graphs to give meaningful explanations and proposed solutions.
Able to work under pressure : You can multitask, you’re not a clock watcher, you’re swift but attentive to quality and you’re self-driven and driven by success.
You take charge of the situation, and do not wait for orders to get things done.
You live to meet targets : You love challenges, you are driven to reach targets. Failure is never an option. You have shown in the past an ability to meet targets independently and as a leader.
Excellent written & verbal communication, listening and phone skills.