customer relationship officer product amp testing
Zinka Resources
Lagos, Lagos, Nigeria
1m ago
source : Fidanto

br br Customer Relationship Officer Product amp Testing br br br Job Type br Full Time br br Qualification br BA BSc HND br br Experience br 3 years br br Location br Lagos br br Job Field br Sales Marketing br br br br br Job description br Contribute to the sustenance of the MTN brand by providing high quality customer care to all MTN s customers through assigned media within designated location br To drive productivity professionalism and operational efficiency in the attainment of excellent service delivery br Extract value from what we already have by focusing on optimizing processes within the Unit Department in line with the value creation philosophy This includes individual contributions and recommendations to improve existing business project initiative br Drive Innovation by identifying and taking advantage of new business opportunities e g by stimulating and encouraging new business opportunities launch of products product process innovation business model innovation etc br Maintain leadership in the ICT Digital industry by partnering with MTNN s Partners to improve their processes which in turn will improve the efficiency of MTNN s operations br Enhance expand MTN s role in the larger national macro environment by participating in CSR projects and or NGO s involvement in recognized professional institutions participating in think 45 tank activities etc br Sustain the right organisational culture and behaviors by demonstrating the vital behaviours every time br Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs issues br Monitor Accounts as assigned by partners br Prepare standard and ad hoc reports on sales for management review and carry out statistical data compilation reconciliation as directed to ameliorate service br br Job condition br Normal MTNN working conditions br May be required to work extended hours br Open plan office br Experience amp Training br First degree in any relevant discipline br Fluent in English br Minimum of 3 years experience in an area of specialisation with experience working with others br Experience working in a medium organization br Experience in the service industry br Experience in a call center Prepaid Postpaid environment br Experience in a digital media related experience br Experience in a Customer Service related role br Experience in Data mining and interpretation br Experience in the use of Structural Query Language SQL br Adobe CS5 amp 6 CC Particularly Photoshop amp Fireworks Flash after effect in 45 design audition br illustrator Adobe Captivate Premier Pro 3D Max Cinema 4D amp Maya Premier Pro is critical br Experience in the use of visio for process mapping amp documentation br Experience in Content development br Basic GSM br MTN Products amp Services br Relationship Management br Relevant systems training br CCBS br Call center policies processes and procedures br Call Center applications technology and systems training br Telephone physical interaction etiquettes

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