customer service officer
FRONTIER AUDITORS
Lagos, Lagos, Nigeria
3d ago
source : Fidanto

Job Description br br To provide and promote a professional high quality front line customer focused telephone service to all callers br The post holder will be responsible for dealing with all customer inquires in relation to our services focusing primarily on repairs housing neighborhood management and income management br Delivering a service to meet the individual needs of all customers and wherever possible resolving inquires at first point of contact br br Responsibilities br To take responsibility for being the first point of contact for all callers to the Customer Service Center and ensuring that a high quality of service is delivered at all times br To have full knowledge and ability to access all services including translation services to help meet the individual needs of our customers br To ensure that customers are advised of alternative communication methods including voicemail and email facilities br To follow current procedures when transferring a call to another member of staff or for specialist advice br To deal with all calls received within the Customer Service Center in line with current Service Level Agreements policies and procedures br To carry out all administrative tasks relating to the Customer Service Center and any necessary follow 45 up work in relation to incoming calls br To represent the Customer Service Center on groups and forums as required br To develop Group s commitment to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken br To undertake any such additional duties that is reasonably commensurate with the level of this post br br Requirements br Minimum of OND HND amp B SC Holder in any discipline br Must be hardworking br Must be able to work without supervision br Attractive Incentive br br NOTE 1 Any applicant Without Experience and from any Discipline can also apply because adequate training will be provided for all selected candidates br br NOTE 2 Only Lagos resident should apply br br METHOD OF APPLICATION br Interested and qualified candidates should forward their CV or contact detailsphone number and email in the box provided by the side of this vacancy

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