Head of Operations
Skynet Worldwide Express
lagos, NG
4d ago
source : Mrjobsnaija

Skynet Worldwide Express's job vacancy, Career and Recruitment

Job title : Head of Operations jobs in Lagos Job Location : Lagos Deadline : September 02, 2022

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  • Ideal Candidate must have worked as operation Manager / head of operation in a Courier / Logistics company

    Responsibilities :

  • Responsible for overall operational management and performance of Hub and delivery operations.
  • Responsible for control and supervision of all operation managers
  • Supervise Assignment of delivery to couriers according to schedules and route plans.
  • Ensure that the process and employees are working smoothly and efficiently.
  • Achieve KPI & SLA of delivery & pickup commitment.
  • Supervise staff to ensure that safety best practices are being followed while handling shipments.
  • Train and develop industry best practices and SOPs to operations and customer service team members.
  • To manage and control costs whilst ensuring that operational service standards are continuously met in order to achieve budgets.
  • To ensure costs are regularly reviewed against agreed budget targets.
  • Formulate and execute the local strategy in order to deliver best express service to customers
  • Develop policies and standard procedure for working process effectively and efficiency.
  • Establish, maintains effective relationships with customers, and gains their trust and respect
  • Build, keep engagement, motivation, management and leadership, and problem-solving.
  • To ensure timely and accurate communication of information which affects service quality.
  • 15. Provide operations staff with guidance and support to cope with volume growth.

  • To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
  • To ensure all pick-ups are performed on time to meet committed service standards and the documentation is correct.
  • Reassign responsibilities based on change in volumes or geography.
  • To motivate employees to achieve objectives and increase their job satisfaction.
  • To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers.
  • Maintain a dynamic and scalable customer service in which resources are managed effectively and efficiently
  • Reports directly to the Executive Director
  • Administrative / Management jobs in Nigeria *Administrative / Management jobs in Lagos *Head of Operations in Lagos
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