Stock Control Officer
Engie Africa
Abuja, NG
6d ago
source : Mrjobsnaija

Engie Africa's job vacancy, Career and Recruitment

Job title : Stock Control Officer jobs in Abuja Job Location : Abuja Deadline : February 04, 2022

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  • Locations : Dakwa - Abuja, Lambata - Niger, Ogbomosho - Oyo and Abakaliki - Ebonyi

    Key Responsibilities

  • Provide excellent customer service to all ENGIE Energy Access customers at all times
  • Attract new and existing customers to the Point of Sale
  • Supervise the movement & stock count of EEA inventory to and from the Point of Sale
  • Provide periodic reports on customer engagement and stock count to Service Center Center Associate
  • Deliverables and Activities

  • Provide exceptional experience to ENGIE Energy Access customers at all times
  • Serve as a liaison between the customer and EEA
  • Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
  • Diagnose technical issues with customer units and accessories and support the after sales service process
  • Provide accurate product information to customers
  • Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS)
  • Contribute to ensuring up-to-date and accurate inventory records for Stock audits
  • Provide regular reports on sales, support, inventory, and customer data handling and management
  • Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
  • Ensure accurate and high quality information is added into EEA data systems.
  • Help collect data on customer feedback and satisfaction
  • Escalate any unresolved issues or questions to your supervisor / manager
  • Ensure all EEA customers have a great end-to-end customer experience
  • Required Skills & Experience

  • Candidates should possess an OND qualification
  • Candidate should be fluent in English and at least 1 other local language from the region you are applying

  • Critical thinking skills.
  • Good influencing and negotiation skills.
  • Flexibility with ability to work under pressure to meet deadlines.
  • Competent with using Microsoft Office packages, and other Google products such as Forms, Sheets, Docs and Slides etc.
  • Excellent verbal and written communication skills.
  • Team player who is able to work independently.
  • Ability to establish and maintain effective working relationships with internal and external customers.
  • Demonstrate a high level of professionalism and integrity.
  • Should demonstrate both verbal and written communication skills.
  • Should have a smartphone.
  • Store Keeping / Procurement jobs in Nigeria *Store Keeping / Procurement jobs in Abuja *Stock Control Officer in Abuja
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