Sales Executive (Female) - Mainland
Montaigne AH Limited
Lagos, Nigeria
12h ago
source : Fuzu

Job Description

  • Supports the Outlet Manager to grow sales through a focus on excellent customer service and relationship management.
  • Act as a beauty and luxury lifestyle products consultant to walk-in customers in the assigned outlet.
  • Functionally reporting to : Outlet Manager
  • Administratively reports to : Outlet Manager
  • Supervises : None.
  • Know and use promotional event information to maximize sales.
  • Assist in the preparation of periodic physical inventory exercises.
  • Acts as advisor or consultant to walk-in customers and over-the-phone customers.
  • Provide friendly, efficient service to all walk-in customers.
  • Offer information about merchandise selection to help customers choose wisely.
  • Have deep product knowledge and exhibit familiarity with all product information.
  • Actively listen to customers and then provide them with solutions that are exactly what they need.
  • Excite customers about how new products can enhance their lives.
  • Assist customers by suggesting additional merchandise that compliments their selections.
  • Assist in pricing merchandise, markdowns, restocking and other retail related duties.
  • Be able to effectively handle customer service issues.
  • Assist and maintain visual merchandising and selling floor standards.
  • Must be knowledgeable on the use of PoS Systems for sales & other check-out functions.
  • Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.
  • Requirements

  • Interested candidates should possess a B.Sc Degree / HND qualification
  • 1 - 3 years of experience working in a luxury service retail environment, or other Customer service experience and / or retail sales experience.
  • Strong communication skills.
  • Good reporting skills.
  • Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
  • Deep Knowledge of the different product categories & brands, skin types
  • Analytical competencies
  • Strong presentation skills
  • Negotiation skills
  • Persuasion Skills
  • Adept business knowledge
  • Abilities to organize
  • Strong written and verbal communication. Strong problem-solving skills
  • Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
  • Above-average Telesales / Phone Skills
  • IT skills
  • Customer service skills
  • Team skills
  • Excellent communication skills
  • Time Management skills.
  • How to Apply

    Interested and qualified candidates should send their CV and a Cover Letter using the Job Title as the subject of the mail.

    Duties & Responsibilities

  • Using advanced product knowledge and business planning skills will drive sell-in to channel members
  • Manage the day-to-day activities around generating and placing orders towards the achievement of specific channels sales targets.
  • Collects data and feedback on product performance, competition ad other vital information from the market.
  • Acts as an advisor to the channel members to help them plan their orders in order to achieve minimum profitability targets for this business
  • Works closely with Marketing to promote products and generate awareness for the brands under the company‚Äôs brand portfolio.
  • Build and grow genuine relationships with channel partners, especially the key individuals that manage the businesses.
  • This role will have a revenue responsibility / quota target
  • Typical revenue responsibility will be determined by the National Sales Manager
  • Conducting scheduled and unscheduled visits as part of account coverage with physical visits and inspection of 3rd party retail outlets.
  • Key Performance Indicators

    Overall Revenue Achieved :

    Revenue from New Products

    Overall Revenue Growth

    Revenue Variance to Forecast

    Share of Wallet

    Sales Department SG&A to Revenue

    Overhead Cost to Sales

    Customer Interactions :

    Customers Master Data Accuracy in the system

    Sales Pipeline Value :

    of channel partners meeting minimum inventory over X Days

    Hit Rate / Strike Rate

    Timely Order Processing :

    First Time Orders

    Planning deadlines achieved

    Sales Forecast Accuracy

    Adherence to Process

    Compliance with System.

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