customer relations officer needed urgently ajah 45 lekki
Gigastreams Consulting
Lekki, Lagos, Nigeria
1d ago
source : Fidanto

VACANCY Customer Relation Officer br REQUIREMENTS br 1 The desired candidate must have an experience of 0 1 year br 2 The desired candidate must have an SSCE OND only br br JOB SCOPE br To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times br To ensure that all calls to the Customer Service Centre are dealt with promptly in line with agreed standards and targets br To have full knowledge and ability to access all services including translation services to help meet the individual needs of our customers br To ensure that customers are advised of alternative communication methods including voicemail and email facilities br Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Centre br To take ownership and responsibility for all enquiries presented to the Customer Service Centre identify customer needs and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions br Deal with all calls received within the Customer Service Centre in line with current Service Level Agreements policies and procedures br To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives br To represent the Customer Service Centre on groups and forums as required br br use the button br br Interested candidates can log on to to submit your CV This vacancy is very authentic Send to someone that needs this br Follow us on our social media to get more offers like this br Facebook use the button br Twitter use the button

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