Office, User Assess Management
Stanbic IBTC
Lagos Island
15d ago

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.We are recruiting to fill the position below:Job Title: Officer, User Access ManagementJob ID: 37212Location: Lagos IslandJob Sector: Banking  Job Details

  • Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank

Job Purpose

  • Granting access to authorized users the right to use a system while preventing access to unauthorized users.

Key Responsibilities/Accountabilities

  • Prompt treatment of all access requests on all Managed applications within agreed timelines
  • Requests treated within SLA %
  • Requests treated within OLA %
  • Number of complaints %

Ensure only authorized users are granted access on all critical applications managed by the team Measures:

  • Number of Instances of non-compliance to policy
  • Zero Audit exceptions
  • No excessive privilege or toxic combination is noted on user profile posting or authorization limits.
  • Number and value of transactions received as a result of non-compliance to access policies.
  • Customer satisfaction levels
  • Ensures adherence to the Bank’s logical access controls, security management and information security policies.
  • Ensure user profiles are maintained on Finacle and other critical applications on a need to know basis and least privilege basis
  • Prompt deactivation of User profiles for staff on vacation or following exit activities such as Resignation, suspension, termination and dismissal

Internal Relationships:

  • Lines of Business (LOB)
  • Impact the whole business line (PBB, IB or CF)
  • Description or examples: Manage SLA between UAM and business; Provision of various access requests thereby enabling them to render service to customers

Preferred Qualification and Experience

  • A bachelor’s degree in IT and Computer Sciences and any related field
  • 6-8 years experience in Business Support & Operations
  • Proficiency in Microsoft Office
  • Knowledge of Remedy and Finacle will be an added advantage.
  • Experience in dealing with customer complaints.

Knowledge/Technical Skills/Expertise:

  • Proficiency in the use of LAM, Remedy and Other critical Applications - This involves having a thorough knowledge of how to handle ticket management systems used to log requests/issues and how to track resolutions within SLA to avoid incidence of tickets on missed SLAs.
  • Problem Solving - Ability to resolve issues that arise from the use of applications/platforms utilized by the bank efficiently and within agreed timelines
  • Proficiency in Data and Voice related equipment - The ability to use efficiently voice and data tools to resolve issues/ requests from Bank users within stipulated timeline.
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