Analyst, Messaging & Collaboration
First Bank Of Nigeria Limited
4d ago
source : BetaJob

Location : Lagos

Job Schedule : Full time

Job Description

  • Conduct proactive monitoring operation and maintenance of Messaging and Collaborations infrastructure (Hardware / Software) including the cloud component (Office 365 tenant and add-ons);
  • to maintain and support operations and ensure compliance to relevant standards.

  • Provide technical direction in the area of Messaging and Collaborations requirement definition, planning, coordination and implementation
  • Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply
  • Assist in the Management of Messaging & Collaboration services
  • Test, debug, document and analyze performance of Messaging and Collaborations components.
  • Assist with Messaging and Collaborations infrastructure implementation
  • Provide support to all environments (production, test, QA, development, etc.)
  • Conduct event, fault and performance management

  • Minimum of a first degree or its equivalent in a IT related discipline
  • Knowledge :

  • Working knowledge of Microsoft Windows, Active Directory Services.
  • Working understanding of service management tools for event management, provisioning and monitoring
  • Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
  • Working knowledge of Exchange and Office 365 email messaging platforms.
  • Good interpersonal and communication skills and the ability to work effectively with business stakeholders
  • Customer-centricity.
  • Skill / Competencies

    Core SFIA 5 Skill Requirements :

  • Availability Management (AVMT 4)
  • Service Level Management (SLMO 3)
  • IT Operations (ITOP 2)
  • Network Support (NTAS 3)
  • Problem Management (PBMG 3)
  • Service Desk and Incident Management (USUP 3)
  • Other SFIA 5 Skill Requirements :

  • Requirements Definition and Management (REQM 2)
  • Learning Delivery (ETDL 3)
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