Location : Lagos
Job Schedule : Full time
Conduct proactive monitoring operation and maintenance of Messaging and Collaborations infrastructure (Hardware / Software) including the cloud component (Office 365 tenant and add-ons);
to maintain and support operations and ensure compliance to relevant standards.
Provide technical direction in the area of Messaging and Collaborations requirement definition, planning, coordination and implementation
Perform Messaging systems configurations, problem and incident management to ensure IT service continuity and supply
Assist in the Management of Messaging & Collaboration services
Test, debug, document and analyze performance of Messaging and Collaborations components.
Assist with Messaging and Collaborations infrastructure implementation
Provide support to all environments (production, test, QA, development, etc.)
Conduct event, fault and performance management
Minimum of a first degree or its equivalent in a IT related discipline
Working knowledge of Microsoft Windows, Active Directory Services.
Working understanding of service management tools for event management, provisioning and monitoring
Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
Working knowledge of Exchange and Office 365 email messaging platforms.
Good interpersonal and communication skills and the ability to work effectively with business stakeholders
Skill / Competencies
Core SFIA 5 Skill Requirements :
Availability Management (AVMT 4)
Service Level Management (SLMO 3)
IT Operations (ITOP 2)
Network Support (NTAS 3)
Problem Management (PBMG 3)
Service Desk and Incident Management (USUP 3)
Other SFIA 5 Skill Requirements :
Requirements Definition and Management (REQM 2)
Learning Delivery (ETDL 3)