Our client is one of the leading, iconic lifestyle retail store, creating luxurious shopping experience like no other through a thoughtful curation of fashion, homeware, gifts and art.
They are looking to hire a Retail Operations Manager.
Job Summary The ideal candidate will manage and supervise the daily operations, the efficiency and effectiveness of the sales team and carry out all duties and activities needed to ensure the smooth running of store.
Key Responsibilities :
Acquire a great knowledge of all Company's products, services and in-store activities to enable to promote them
Be responsible for the upkeep and smooth running of the store
Procedures & Manuals : ensure all store manuals / procedures are up to date and are being followed by all staff
Team Management : oversee to staff rota, the sales team performance / daily productivity & floor walks and queries
Private Shopping : perform sales at top level and manage client relationships / queries etc.
TM Services : promote the in-house services e.g. seasonal hampers and develop corporate clients / new business
Suppliers : manage local supplier relationships / payments / stock deliveries and returns
Supplies & Purchasing : be responsible for the purchasing of all store / office material
Marketing & PR : manage & develop Marketing & PR avenues to help promote the business and attract new clients
Admin & Reporting : maintain operational & sales reports and administrative duties and feed information to & from the Directors to other staff
Adhoc & other duties : carry out other directives from the Management team.
Must have a Tertiary Degree
Must have a minimum of 6 years of working experience and should have worked in retail for a minimum of 3 years
Have work experience abroad
Possess strong administration skills, leadership qualities
Very good analytical and capacity planning skills
Must have great communication and listening skills.
Very good interpersonal, motivational and management skills
Good negotiation skills
Good report writing skills