Customer Care Supervisor for WIRELINE/FTTH/WTTH - Abuja
Edge Recruiter Nigeria Ltd.
Abuja, NG
6d ago

Job Description

Our client, who is a Telecommunications company with the drive to provide the best high-quality products for their customers, currently has an opening for a Customer Service Supervisor for WIRELINE / FTTH / WTTH - Abuja. Responsibilities

  • Daily Payment Tracking of Home Fiber customers (FTTH)
  • Preparation of daily payment collection report for Home Fiber customers (FTTH) to account department
  • Creation of account and assigning of static IP address to newly installed Home Fiber customers(FTTH) on 24online CRM
  • Responding to Home Fiber Customer(FTTH)complaints and queries via Phone, Email, Whatsapp Chat
  • Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and following up with resolution
  • Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers (FTTH)
  • Preparation and publishing of daily / weekly revenue report for Home Fiber (FTTH) customers to management.
  • Daily Preparation of Proforma Invoice / Quotation for prospective Home Fiber(FTTH), Fiber On Air (WTTH) on request from Sales Team or HOD.
  • Daily Follow up and Single point of Contact to all Home Fiber customers(FTTH)
  • Performing first level troubleshooting on WTTH customer’s complaint
  • Rendering technical support to field technical engineers (FTTH)
  • Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission report for WTTH dealer in Abuja
  • Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
  • Preparation and application of advance rental scheme for upfront subscription payment for Home Fiber (FTTH) customers.
  • Requirements

  • The candidate should be a male candidate with at least 8 years of experience
  • Experience in Telecom / ISP.
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