Student Support Officer - Nigeria
4d ago

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform.

With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths.

Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture.

We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Role :

Are you ready to change the lives of prospective International Students? We are looking for a vibrant English speaking Student Support Officer (Remote, Based in Nigeria) supporting prospective students who are looking to study in Canada and other countries.

Working with Students and with local recruiting partners, your job will be to guide students through the admission process on ApplyBoard’s platform and services.

What you’ll be doing every day :

Represent the ApplyBoard brand to promote ApplyBoard services

Follow up on leads promptly to increase international student engagement at ApplyBoard

Respond to inquiries via phone, chat and email in a professional and timely manner

Be responsible for meeting program applications and enrollment targets

Guide prospective students on schools and programs in ApplyBoard’s key markets

Support international students through the entire admission life-cycle from program selection to arrival on campus

Coordinate with various teams across the company to ensure a positive customer experience and timely application decision

Update and maintain our customer database with all pipeline activity

Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach

Responsible for supporting prospects in their local time zone

What you bring to the table :

Post-secondary or equivalent experience

Demonstrated customer service and client management skills

Strong verbal and written communication skills

Ability to work independently within a team-based environment

Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity

Fluent in English required

Salesforce (CRM) Experience is an asset

Experience working in the education industry or having been an international student would be considered an asset

Life at ApplyBoard :

By joining our team, you have the opportunity to :

Join the fastest-growing technology company in Canada, with many opportunities for growth and advancement

Work alongside a globally diverse team of over 1,500 team members based in over 25 countries, who speak more than 75 languages.

Make a difference in the lives of thousands of students as they explore educational opportunities

Want to learn more about ApplyBoard, read our Life at ApplyBoard Blog, and be sure to follow us on our LinkedIn page.

About ApplyBoard

ApplyBoard empowers students around the world to access the best education by simplifying the study abroad search, application, and acceptance process to more than 1,500 institutions across Canada, Australia, the United States, and the United Kingdom.

ApplyBoard, headquartered in Kitchener, Ontario, Canada, has helped more than 300,000 students from more than 125 countries along their educational journeys since 2015.

ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list in 2019 and #2 in 2020.

ApplyBoard was also been named to LinkedIn’s list of Top Startups in 2020 and 2021 and TechTO’s list of top Canadian Rocketship companies to accelerate your career in the Tech Industry.

In 2021, ApplyBoard announced a C$375M Series D funding on a C$4B valuation . This funding will allow us to further invest in our technology, grow our team around the world, and serve more students on our mission to educate the world.

Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted.

ApplyBoard is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any accommodations or assistance during the recruitment process, please let us know.

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