Customer Center Agent - Strada media
Strada Media
Lagos
3h ago
source : BetaJob

About the Role

  • The candidate will be responsible for inbound and outbound calls, tele-marketing, live chats, and general client management for the delivery of business objectives.
  • Duties and Responsibilities

    Essential duties / key job roles and responsibilities include but are not limited to the following :

  • Answer courteously inbound calls.
  • Respond to customer inquiries.
  • Generate customer interest in the services offered by the company.
  • Provide personalized customer service by responding to the needs of the customers.
  • Ensure feedback from the customer to further improve the customer services.
  • Manage and update customer databases with the status of each customer.
  • Work with other departments for client on request from client.
  • Provide customers with proposal and information packages on services.
  • Any other duty as may be assigned.
  • Qualifications

  • Minimum of OND in related field.
  • 1-3 years of relevant experience.
  • Previous experience in a customer support / call center agent role.
  • Knowledge :

  • Excellent data entry and typing skills
  • Knowledge of customer service practices and principles
  • Proficiency in relevant computer applications
  • Skills :

  • Superior listening skills
  • Verbal and written communication skills
  • Creative and Innovative skills
  • A good team player
  • Time management skills
  • Good Interpersonal Relationship
  • Attitude :

  • Attention to detail
  • Results orientation
  • Sound ethics and integrity
  • Ability to be flexible and adaptable
  • Ability to work under pressure and minimal supervision.
  • Salary

    N50,000 / month with call allowance.

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