About the Role
The candidate will be responsible for inbound and outbound calls, tele-marketing, live chats, and general client management for the delivery of business objectives.
Duties and Responsibilities
Essential duties / key job roles and responsibilities include but are not limited to the following :
Answer courteously inbound calls.
Respond to customer inquiries.
Generate customer interest in the services offered by the company.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve the customer services.
Manage and update customer databases with the status of each customer.
Work with other departments for client on request from client.
Provide customers with proposal and information packages on services.
Any other duty as may be assigned.
Minimum of OND in related field.
1-3 years of relevant experience.
Previous experience in a customer support / call center agent role.
Excellent data entry and typing skills
Knowledge of customer service practices and principles
Proficiency in relevant computer applications
Superior listening skills
Verbal and written communication skills
Creative and Innovative skills
A good team player
Time management skills
Good Interpersonal Relationship
Attention to detail
Sound ethics and integrity
Ability to be flexible and adaptable
Ability to work under pressure and minimal supervision.
N50,000 / month with call allowance.