The Talent Development Associate will provide administrative support to the Talent Development team. With direction, employee will follow standard protocols to support the Talent Development team in administering learning and performance programs.
This role will complete tasks related to HR software and information systems and their use in implementing, tracking, and evaluating the effectiveness of the learning and performance functions.
develops and disseminates necessary documentation and curriculum; and acts as a liaison with other departments. This role must handle confidential information.
To support the ongoing needs of our fast-paced, dispersed, and growing organization, the role must collaborate closely with the Talent Development team and HR Partner team, as well as technical subject matter experts and other members of MSH worldwide.
Management, maintenance and troubleshooting of learning and performance systems (60%)
Under the direction of the Talent Development Manager, provide administrative support for the Performance module in Workday.
Participate in testing and implementation of new processes and system upgrades. Research, troubleshoot and resolve routine problems, unexpected results or process flaws and perform scheduled maintenance activities.
Respond to queries in the performance inbox in a timely manner.
Under the direction of the Talent Development Manager, provide administrative support for the Learning module in Workday and other Learning platforms.
Complete user uploads, add new courses, manage enrolments, track participation, and troubleshoot routine issues. Respond to queries in the learning inbox in a timely manner.
Assist with in-house training on all TD systems and provide support to system users. Support the development of training materials and user manuals as well as systems documentation and standard operating procedures as needed.
Report management and evaluation (20%)
Pull reports for Workday, Navex, Humentum and eCornell so that TD can report relevant metrics. Utilize standard reports for ongoing customer needs, maintaining and adjusting to continually improve data output.
Talent Development administration (15%)
Update Talent Development Intranet pages as necessary as a trained and authorized editor.
Submit purchase orders (POs) and invoices for Talent Development activities, via Costpoint system.
Coordinate the logistics for Talent Development workshops and events.
Team Relationships (5%)
Active participation in Talent Development initiatives, team activities, process development and improvement, and HR team engagements
Other tasks as assigned
Required : Bachelor’s degree or equivalent
Preferred : Bachelor’s degree with focus in Human Resources or Learning Development
Required : 1 year of related experience
1-3 years of experience working within HR and / or within an international organization or an organization with multiple offices
Experience in a global NGO organization preferred
Experience with HRIS, Excel skills and prior responsibility for report generation a plus
Experience working in a remote reporting structure with time differences
Knowledge and Skills
Ability to perform administrative work of a complex nature with direction
Strong organizational skills
Excellent interpersonal skills and proven ability to communicate effectively
Proficiency with MS Office Suite, Google Drive, and reporting systems
General knowledge of HRIS systems and learning platforms
Excellent English communication skills required in both verbal and written
Additional language skills in French advantageous
Demonstration of ability and motivation to support a diverse team a plus
Customer-service orientation skills, with the motivation and ability to function with different cultures globally
Organized and excellent attention to detail
Sense of urgency to ensure able to meet varying deadlines
Ability to reprioritize, with input from manager, as deadlines in supporting several staff can change frequently
Ability to work effectively and efficiently under pressure, to think on your feet and creatively problem-solve issues
Strong skills in project management and training logistics management
Discretion and confidentiality a must
Keyboard use, pulling drawers, lifting papers
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements.
MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status.
In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.