Assumes responsibility of managing all operational activities at multiple sites. This includes the professional management and handling of all operational issues and reports from Lead Operations Supervisors (LOS) and Operations supervisors (OS) in all locations.
Receive weekly fault reports from the Lead operations supervisor and operations supervisors.
Authorization of tasks while ensuring safety and efficient operations.
Carry out supervisory responsibilities at multiple sites in accordance with the company's policies and applicable laws.
Responsible for interviewing, selection and training, appraising, motivating, directing, and coordinating new and existing members of the operations team.
Ensure the preparation and reviewing of budget for all locations while ensuring compliance to the company’s procedures
Oversee and supervise the inspection of all facilities, while coordinating the activities of LOS, OS, and Facility technicians to ensure efficiency and quality delivery
Promote goodwill and a positive image of the Company.
b) Customer Service (Internal / External)
Ensure Team satisfaction in compliance with the developed criteria.
Ensure Client satisfaction and develop new improvement strategies
Assume the responsibility of implementing outcomes for improvement for Operations Staff / Team
Monthly Approval of Payment Schedule capturing all budgeted costs and non-budgeted costs.
Handling fault reports with LOS & OS. Timeously resolving issues
Periodic physical location visits
Plan, direct, coordinate, and estimate budget received from LOS of each facility
Oversee procurement and maintenance and upgrade overall facility as required.
Ensure facilities meet the needs of multiple individual clients and coordinate
Monitor facility usage, operations, and equipment maintenance.
Prepare and implement an annual budget for building use and facility maintenance.
Update and maintain usage records and invoice clients accordingly.
Maintain accurate records of equipment functioning status and other systems in the building.
Develop a schedule for regular evaluation of facilities.
Participate in the development of policies and procedures affecting usage supplies and facilities.
Ensure all equipment and other facilities are functioning well.
Develop monitoring systems to detect problems in the initial stage.
Initiate interventions to solve problems in facilities.
Develop and execute a system for regular cleaning, repair, and maintenance of facilities.
d) Planning and Budgeting
Quarterly analysis of budget and spending from all locations.
Quarterly review and monitoring of results and savings
Approval for budgeted Purchase Request (PRs) for Operations
Timely submission of the actual amount spent for all locations for the year
Estimate new operating costs with the Operations Team, Procurement, and research-based information.
Effectively supervision of all Facility personnel ensuring optimal compliance for optimal FM service delivery.
Develop and monitor the delivery of FM service at all locations and to all Clients
Assumes the responsibility of ensuring there is no breakdown or substandard service delivered to any of our Clients
Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel is well informed of changes in policies and procedures.
Discusses areas needing improvement.
Identifies, develops, and implements training programs as appropriate.
Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.
Formulates and implements employee corrective actions as needed.
f) Learning and Development
Assist to recruit, retaining, develop and motivating staff
Personal development and growth
Development and growth of Staff
Review and recommendation for improvement
First Degree in engineering courses (Master's degree would be an added advantage).
Possesses 6-9 years post qualification experience in the Facility Management of multiple sites.
Proven ability to successfully manage, and provide visionary leadership to diverse teams while displaying an entrepreneurial mindset.
Must demonstrate mastery in understanding facility management operations industry-wide.
Proven track record in driving transformations, formulating, and implementing strategies / policies & resolving performance issues.
Experience managing multiple cross-functional operations and collaborations comprising of a diverse set of stakeholders to get results.
Competent in budget planning, and demonstrable entrepreneurial spirit with a sense of business ownership.
Excellent client management and communication skills : both written, oral, and presentation