Branch Operations Officer (North Region)
First Bank Of Nigeria
Lagos
4d ago
source : BetaJob

Job Details

Job Identification : 391

Duties & Responsibilities

Financial Transaction Officer :

Greets all customers promptly and shows a genuine interest in meeting their needs

Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers

Maintains a strong working knowledge of the Bank’s services

Examines money to detect and remove counterfeit

Ensuring all operating and security and safe working procedures are always followed

Ensure all necessary postings and paperwork are completed accurately to provide audit trails

Bundles, wraps and seals counted money. Separates mutilated and worn bills.

Use various cash management systems to ensure accurate counting

Look for any differences or discrepancies in notes and document that are received, and raise unresolved issues with supervisor

Ensure prompt handling of customers’ enquiries and complaints

Ensure timely rendering of reports

Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Non-Financial Transaction Officer :

Greets all customers promptly and shows a genuine interest in meeting their needs

Provides the highest level of customer service in a positive, courteous and enthusiastic manner to customers

Maintains a strong working knowledge of the Bank’s services

Educate and migrate customers to Alternative Channels

Proactively receives and responds to customers’ inquiries within their scope of authority

Ensures effective queue management

Effectively cross sells the Bank’s products and services

Maintain a customer friendly and organized banking hall

Ensure prompt handling of customers’ enquiries and complaints

Ensure timely rendering of reports

Comply with the principles and policies in the Staff Handbook, Standard Operating Procedures (SOP) and Information Security Handbook

Education :

Minimum of HND Upper class.

Minimum of Bachelor's Degree, with a minimum grade of 2.2

Experience :

Minimum of one-year relevant working experience in a financial institution, covering a range of functional areas.

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