Head of On-demand Services Logistics – Jumia
Jumia
Lagos, NG
3d ago
source : NGRJobs

Location : Lagos, Nigeria

Job type : Full-time

Department : Services Logistics

Responsibilities

  • Overall ownership of On-Demand logistics process, policies and execution
  • Create SOPs for country JS team alignment with 3PLs, define scope of services from time to time and ensure compliance
  • Own Delivery Associate payment structure in line with the projected cost and the competitive landscape in the countries
  • Responsible for end to end customer experience attributed to the delivery like delivery time, rider behavior, losses, etc
  • Design guidelines for the rider support team, ensure training is updated with product changes
  • Owner of the DA engagement minimizing the churn of the DAs from Jumia platform
  • Coordinate with commercial, marketing and the operations team on a regular basis to align on business numbers and communicate the same to the country teams
  • Continuously align with the product team on future developments which is in sync with the business goals
  • Requirements and Experience

  • Bachelor’s Degree (Business Administration, Logistics- supply chain, Economics, Engineering). MBA in operations is a plus
  • Minimum of 8 years of experience with 5 years in last mile or hyperlocal delivery operations owning multiple functions
  • Advanced Excel for data analysis, to create macros, pivot tables, analytical capabilities and work books.
  • Relevant professional certification in Logistics or supply chain management will be an added advantage
  • Relevant years FMCG, E-Commerce or commercial experience
  • Ability to negotiate and communicate in flawless English
  • Demonstrated competency in data reporting and analysis
  • Experience of managing OnDemand operations at scale
  • We Offer

  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
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