Senior ipNX Technical Support Engineer 
ipNX Nigeria Limited
Lagos
2d ago

Purpose of the Job (Brief)

Provide advanced (2nd) level off-site technical support for all ipNX services : Data connectivity, Internet services, and Voice services etc.

To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

Expected Key Results

  • Incident Management (Complex / advance Call Resolution)
  • Prompt Response to inbound calls and emails
  • Timely Escalation / feedback to relevant units.
  • Preparing Technical Reports
  • Educational Qualifications & Functional Skills :

    B.Sc / B.Eng) Computer Science / Computer Engineering / Electrical-Electronics Engineering CCNP

  • Advanced level knowledge of telecommunications, IP design, and implementation skills, & in-depth knowledge of IP Network.
  • Ability to find the solution to complex network problems through creative thinking, analytical reasoning and past experiences along with available resources and information.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Excellent business communication skills both verbal and written.
  • Work Experience :

  • Internetworking Voice and Data Advanced VoIP Protocol Analysis and Troubleshooting, TCP / IP Protocol Analysis and Troubleshooting, Linux and Windows operative systems
  • A hands-on experience with the following is a must : IP Routing, MPLS, BGP, QOS, VPN technologies both layer 2 and 3.
  • At least 4 years work experience in similar role.
  • Knowledge and experience with network security (IPSec Firewalls) is desirable.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organisations
  • Other Requirements :
  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
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