IT Support Associate
Eat N Go Limited
Lagos, Lagos, Nigeria
5d ago
Job Description

·         Escalating IT issues to the IT Support Executive where necessary

·         Responsible for managing backups and tape rotation

·         Diagnosing and resolving technical issues

·         Ensuring 99%+ uptime of all IT systems at stores

·         Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive

·         Providing desktop and server support

·         Supporting and maintaining MS Server, Pulse, Microsoft Dynamics, Ezee and NAV

·         Setting up and configuring new laptops and desktops

·         Installing authorized software to laptops and desktops

·         Ensuring security and upgrades are applied to desktops and laptops and kept up to date

·         Antivirus installation to all desktops and laptops

·         Fault finding to laptops and desktops

·         Reporting faults and maintaining logs on servers, desktops and laptops

·         Ensuring all logs for equipment and users are maintained

·         Setting up and configuring new servers

·         Installing authorized software to core server

·         Creating purchase requisitions for IT hardware/software

·         Ensuring licensing for all software purchased is recorded and maintained

·         Exchange server mailbox maintenance including archiving mailboxes

·         Providing support for windows users

·         Maintaining Hardware Asset Register

·         Backup Test Restore

·         Ensure ticketing system is implemented in stores

·         Avoid SLA bridge on Ticketing system

·         Coupon Creation, Product creation

·         Update inventory

·         Send report, (maintenance Log, Backup test restore log, Backup notifications)

·         Ensuring full cooperation with the stores , be available to answer their requests for supports as defined in the SLA

·         Maintaining high SLA achievement at all times, meeting the response and resolution times defined in the SLA

·       Preparing documents, meeting materials and correspondence

·       Performing basic administrative support duties, as required, to meet specific operational objectives

·       Performing miscellaneous job-related duties as assigned by the IT Support Executive

·       Working extra hours to meet deadlines, as required and where reasonable

·       Providing assistance as required to the IT Support Team Lead

·       Providing assistance and support to colleagues in IT-related matters

·         Ensuring that a high level of customer service and support is provided to all internal and external customers


·         A fresh graduate of computer science/computer engineering or related field

·         The candidate must possess a solid skill in SQL management studio

·         An Experience in QSR or IT helpdesk position is an advantage

·         Adhering to company protocol as laid out in the Company Handbook

·         Additional responsibilities as requested by the IT manager



Additional Information

Only qualified candidates will be contacted

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