Back Office Engineer Analyst at Telinno Consulting Limited
Telinno Consulting Limited TCL
Lagos, Lagos, ng
1d ago
source : Ecadoo

Job Responsibilities Essential duties key job roles and responsibilities include but are not limited to the following Guide and Manage Field Engineers to collect field data for analyses and prepare customer reports Validate data collection scope scenarios output requirements and formats with clients Responsible for template design or validation of customer templates Responsible for sharing validated scope templates and other deliverables with team members to ensure that quality requirements and customer acceptance criteria for all field operations are well understood Detailed analyses of field data to prepare reports and recommendations to satisfy agreed project scope As may be required collaborate cross functionally with the Field teams the Back office teams and client teams Provide first line support and troubleshooting to Field Teams Must maintain progressive and up to date knowledge of latest relevant features tools and technologies in the industry Support Team Lead in developing policies procedures and standards for consistent performance within agreed SLA Support Team Lead and Project Manager to plan and excute project efficiently Engage the customer regularly by attending customer meetings regularly and making appropriate feedbacks through presentations Qualifications Required Education Bachelors Degree in Electrical amp Electronics Computer Science discipline or equivalent Required Working Experience 3 years relevant industry experience with strong background in engineering Relevant field experience is required Required Certification s CAPM an added advantage Any relevant professional certification Knowledge Skills amp Attitude Excellence integrity creativity customer centricity safety consciousness and team spirit Knowledge of RAN UTRAN multi technologies and multi vendor is required Understands the end to end QoS in wireless networks Must understanding Site Engineering including in building solutions Familiar with operator rsquo s framework process business and operations Able to work both independently and collaboratively with other teams business units and business partners to achieve a cohesive Transformation Solution Strong problem solving skills quick learner and self motivated team player Ability to perform job functions to standards under pressure of tense confrontational situations Excellent written and amp oral communication skills in English Has technical optimization capability and support for the multi vendor equipment Comfortable with the 3GPP standards Advanced Hands on experience of drive test network design and optimization tools e g TEMS NEMO MapInfo and ACTIX Analyser Spectrum Analyzer Site Master etc

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