Senior Relationship Manager
IT Horizons
Abuja, Nigeria
2d ago
source : Fuzu

Job Summary

  • The position is responsible for developing, maintaining and managing sales activities of the business within Abuja and its environs, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.
  • Requirements for the Role

  • University Degree in a relevant discipline
  • Master’s Degree from a recognized University will be an advantage.
  • Membership of professional management associations will be an added advantage
  • Minimum of 5 years’ work experience in ICT / Telecoms or related industry.
  • Responsibilities

  • Directing strategy towards the profitable growth and operation of the company.
  • Developing innovative sales strategies to achieve sales goals
  • Represent the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
  • Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
  • Ensure that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators) in line with business objectives.
  • Achieve growth and hit sales targets by successfully meeting set targets
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Work with the sales team to ensure consistent lead generation.
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
  • Maintains an awareness of external factors (including competitors, government business initiatives, current and proposed legislation in relation to commercial activities), which impact the business.
  • Communicate such information and any subsequent changes to the MD / CEO.

  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities;
  • recommending profit and service improvements

  • Making accurate cost calculations to provide customers with quotations
  • Achieve growth and hit sales targets of the organization through effective planning and budgeting.
  • Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  • Present sales, revenue and expenses reports and realistic forecasts to your line manager
  • Collaborate with Technical team on sales technology initiatives
  • Ensure correct usage of CRM and other sales applications
  • Train and ensure adherence to sales process
  • Contributes to team effort by accomplishing related results as needed
  • Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
  • Accomplishes marketing and organization mission by completing related results as needed.
  • Protects organization's value by keeping information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks;
  • participating in professional organizations.

  • Liaise with vendors and other IT personnel for problem resolution
  • Develops qualified leads and generate new business in line with the Company’s commercial target
  • Builds effective relationships with potential clients and existing customers
  • Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
  • Acts as spokesperson for the company at industry events.
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