customer care representative
Lagos, Lagos, Nigeria
5d ago
source : Fidanto

Responsibilities br br br Initiates required action for response to customer service requests for order changes including the maintenance of br order customer information files and communicates changes to the appropriate personnel departments br br Ensures and provides quality service to both internal and external customers br br Receives inquiries from and or contacts the organization s branch regional offices to resolve a variety of order 45 related br issues br br Accesses the company s internal systems to obtain and extract order information and provide customer service management br with the data for inclusion in various scheduled and special reports br br Performs assigned system maintenance to various electronic order files br br Participates and provides expertise as a member of the customer service s departmental team br br The teams objectives are to develop and recommend changes to existing methods and systems to increase the accuracy br efficiency and responsiveness of the customer service department as a whole br br br br Qualifications and Requirements br br A minimum of OND in any related field br 1 45 3 years experience br Excellent customer relations skills br Excellent interpersonal and communication skills br Excellent use of Microsoft office tools are required br Good Communication and Interpersonal Skills are required br Must have a passion for people must be outspoken have the ability to work under pressure and must be patient

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