Business Support Senior Assistant - Client Service and Delivery
Willis Towers Watson
2d ago

Our Health and Benefits business helps large and mid-size

clients control health and welfare plan costs, improve health outcomes and

promote employee engagement through broad-based, state-of-the-art

interventions. We provide solutions encompassing creative plan design,

vendor evaluation and management, pricing and funding strategies, data

analytics, valuation support, compliance and governance strategies.

As Operation Officer ,

you are in charge of Admin and Back Office of a full array of Health and Benefits

programs including medical, dental, life, disability, time off and flexible


You will be in day to day communication liaison with H&B

Consultants, Insurance Companies and Clients.

Level : 78

The reporting line will be to Head of H&B for Nigeria

or Senior H&B Operation Manager in Nigeria

Performance Objectives :


  • Ensure Service Level
  • Agreement are signed and stored following Excellence Rules

  • Ensure Service Level Agreement commitments are met.
  • Administer routine transactional processes
  • Additions

    Deletions / Amendments / Transfers


    Premium, Commissions & Fees


    claims data from relevant providers, handle and settle complex claims


    claims settlements with Insurers if needed

    of the Claim reports

  • Respond to simple client queries
  • Respond

    to simple client queries on Benefits, Medical cards, etc

  • In charge of the relationship with
  • Insurance Carrier from an Operation and Delivery perspective

  • In charge of the day to day client
  • delivery

  • Interface with colleagues H&B
  • Consultant, Placement and Technical. Document progress and maintain

    communication with all stakeholders.


  • Respect Excellence model and process rules
  • Documents Processes
  • Use Benefits Engine
  • Financial

  • Directly contribute to clients’ satisfaction
  • People

  • Follow compulsory trainings
  • The Requirements

  • Strong financial
  • Strong
  • interpersonal and team skills

  • Polished and well
  • developed oral and written communication skills

  • Self-starter
  • attitude and ability to work with ambiguity

  • Flexibility
  • and proven ability to diagnose and resolve issues

  • Strong analytical
  • and creative skills

  • Working knowledge of Excel, MS Project, MS
  • Word

  • Bachelor’s degree
  • required

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