JOB DECRIPTION Job Title : Product Officer, Online Bill PaymentJOB OBJECTIVEThe Product Officer, Online Bill Payment is responsible for Online Bill payment Sales and revenue growth, Bill payment products deepening for existing-to-bank customers and new to bank customers in consumer bank.
JOB CONTEXTThe Product Officer is responsible for Bill Payment sales, product deepening for existing-to-bank and New-to-bank customer base as well as pushing the last-mile delivery of sustainable capabilities around Bill payment.
The Product Officer for online Bill Payment is expected to play a critical role in : Ensuring a unique customer experience for transaction capabilities for bill paymentEnsuring efficiency in customer fulfilment, servicing, and relationship managementPerformance reporting on Bill Payment usage.
Generate demand to proactively reach potential customers to pay Bills on online channelDevelop initiatives to grow the volume of bill payment via Online channel.
Stakeholder’s management working closely with in-country stakeholders to drive adoption and overall bill payment sales.Specific Roles and ResponsibilitiesThis position is responsible for implementation and execution of Bill Payment Sales strategy, revenue generation, efficiency improvement and overall business process management along the customer journey lifecycle.
The Online Bill Payment Officer is expected to play a critical role in : Optimizing Bill Payment operating model in line with market and growth opportunitiesEnsuring a unique customer experience on Bill Payment via online channelOptimizing opportunities to positively disrupts the status quo in the marketplacePositioning Instant Payment as the core driver for client’s fulfilment, servicing, and relationship managementDriving active migration to digital channels and always maintaining a healthy digital-to-branch transactions ratioImplementing the digital transactions migration framework for ensuring transfers, deposits, withdrawals, and other eligible transaction are routed only via digital channelsStakeholders management working closely with in country stakeholders to drive Instant Payment and overall digital penetration.
This position is responsible for implementing and execution of the digital strategy, last-mile delivery of our products and services, revenue generation, efficiency , improvement and overall business process management as it affects digitalKey ResponsibilitiesEnsure that every product made available by the product team is taken to market effectively as possible through : Execution of a well-coordinated sales effort and go-to-market plan to defend existing bill Bill payment business on online channel.
Solicit for new bill payment businessSmoothly bring in new clients or cross sell new productsPresent high-quality marketing campaigns, proposals & solution pitches to acquire grow bill payment update on online channelLeverage on the existing sales asset-the coverage organization in Consumer marketing and communications team and branch infrastructure.
The Network advantage coordinated sales process with respective teams for customer acquisition KPIsNew customer bill payment uptake Product revenue Transaction volumesTransaction values Market share Strategy ImplementationProvide useful inputs on innovations and enhancements of Online bill paymentImplement actions for alliance driven partnership with other businesses in the Bank Implement cost management initiatives within Bill payment business Ensure profitability and optimize Average Revenue Per CUSTOMER (ARC) on bill payment transactions Process, Control and Operational Performance Promote high ethical and integrity standards and establish a culture within the Bank that establishes and demonstrates to all personnel the importance of controls.
Utilize the Internal control system in place to minimize operational losses and monitor its adequacy and effectiveness Risk Management Responsible for identifying, assessing, monitoring, controlling, and mitigating risks as it affects digital banking and channelsContinuously improve risk processes to improve cost efficiency and maintain optimal balance between risk and cost control Limit and reduce risk exposures through wide use of controls on digital channels Governance Awareness and understanding of the regulatory framework in which the business operates and the regulatory requirements and expectations relevant to role Responsible for delivering effective governance, capability to challenge stakeholders effectively and willingly to work with any local regulators in an open and co-operative manner QualificationsEducation Bsc qualification in relevant fields Skills Good interpersonal skills Ability to work under pressure and good resolution skills Should be able to work with less supervision Show reasonable Team-work’ skills Microsoft Excel skill as added advantageKnowledge Good knowledge of VAS and transactional capabilities Functional knowledge of digital channels and emerging payments A sound analysis of current market competitive digital positioning Personalities and attributes Aggressive pursuit of goals Innovative, creative and flexible Persuasiveness and consistency Resilience Pleasant and friendly disposition .