Housekeeping Manager
Accor
Lagos, Lagos, Nigeria
1d ago

Ibis Lagos Ikeja Hotel

HOUSEKEEPING MANAGER

Ibis Lagos Ikeja (Nigeria) an Accor Franchise invites creative, proficient and suitable qualified individuals to

submit applications for the above-mentioned position, to show leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey..

SKILLS / QUALIFICATIONS REQUIRED

  • HND / Bachelor’s degree in Hotel / Hospitality Management
  • Certification / Training programs in Housekeeping Management
  • Excellent communication skills
  • Fast- problem solving techniques and skills
  • Attention to detail and hygiene
  • Physical staying power
  • Ability to organize and direct other staff
  • Good understanding of hotel operations
  • Guest oriented and service minded
  • Proficiency in the use of the computer
  • DUTIES AND RESPONSIBILITIES

  • Respects guests' privacy while working
  • Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
  • Handles any guest complaints that have not already been settled by team member
  • Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc.
  • and security in the premises

  • Supervises hotel room maintenance with the Technical Department
  • Ensures the high standard of any services provided by a third-party
  • Helps employees improve their skills to the highest degree possible and provides support for career development
  • Maintains the team's involvement and motivation by taking individuals' needs into account
  • Prepares the work schedule for the team in compliance with labour legislation
  • Ensures the appropriate behaviour and impeccable presentation of staff under his / her responsibility
  • Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
  • Ensures a high standard of room services for guests (welcome gifts etc.)
  • If asked, informs guests about the services on offer at the hotel
  • Guarantees quality of service and the fulfilment of the brand's quality promise
  • Manages the departments spend on cleaning products and welcome gifts
  • Helps optimise energy costs
  • Organises the department for optimum efficiency, ensuring headcount matches the workload
  • Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc.) and implements action plans as necessary.
  • Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
  • Applies and ensures application of the hotel's safety regulations
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

    Only applicants that meet the above criteria should submit their Curriculum Vitae to this e-mail to :

  • The position comes with attractive remuneration and company benefits.
  • Opening Date for Applications Closing Date for Applications

    18th July 2022 12th August 2022

    Ibis Lagos Ikeja Hotel

    HOUSEKEEPING MANAGER

    Ibis Lagos Ikeja (Nigeria) an Accor Franchise invites creative, proficient and suitable qualified individuals to

    submit applications for the above-mentioned position, to show leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey..

    SKILLS / QUALIFICATIONS REQUIRED

  • HND / Bachelor’s degree in Hotel / Hospitality Management
  • Certification / Training programs in Housekeeping Management
  • Minimum of 3-5 years working experience as a housekeeping supervisor or manager in any hotel
  • Excellent communication skills
  • Fast- problem solving techniques and skills
  • Attention to detail and hygiene
  • Physical staying power
  • Ability to organize and direct other staff
  • Good understanding of hotel operations
  • Guest oriented and service minded
  • Proficiency in the use of the computer
  • DUTIES AND RESPONSIBILITIES

  • Respects guests' privacy while working
  • Takes guests' behaviour patterns into consideration, whether the stay is of standard length or long-term
  • Handles any guest complaints that have not already been settled by team member
  • Guarantees a high standard of cleanliness in hotel rooms at all times, the provision of room services (welcome gifts etc.
  • and security in the premises

  • Supervises hotel room maintenance with the Technical Department
  • Ensures the high standard of any services provided by a third-party
  • Helps employees improve their skills to the highest degree possible and provides support for career development
  • Maintains the team's involvement and motivation by taking individuals' needs into account
  • Prepares the work schedule for the team in compliance with labour legislation
  • Ensures the appropriate behaviour and impeccable presentation of staff under his / her responsibility
  • Informs and listens to, consults and involves the team in the life of the hotel and network, allocating responsibility as appropriate
  • Ensures a high standard of room services for guests (welcome gifts etc.)
  • If asked, informs guests about the services on offer at the hotel
  • Guarantees quality of service and the fulfilment of the brand's quality promise
  • Manages the departments spend on cleaning products and welcome gifts
  • Helps optimise energy costs
  • Organises the department for optimum efficiency, ensuring headcount matches the workload
  • Maintains and analyses dashboard charts (state of rooms, stocks of linen, welcome gifts etc.) and implements action plans as necessary.
  • Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of guests' property
  • Applies and ensures application of the hotel's safety regulations
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

    Only applicants that meet the above criteria should submit their Curriculum Vitae to this e-mail to :

  • The position comes with attractive remuneration and company benefits.
  • Opening Date for Applications Closing Date for Applications

    18th July 2022 12th August 2022

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