Switchboard OTS Operators at the Workplace Centre Limited
Work Place Centre Limited
Lagos, Lagos, ng
6d ago
source : Ecadoo

Job Description To increase customer satisfaction by providing efficient prompt trouble free and courteous communications support for hotel guests and hotel employees by operating the hotel communication system in line with the hotel s corporate guidelines and service concepts Essential Duties amp Responsibilities Communicate clearly and courteously in English Demonstrates fluency in the use of equipment Stays current with developments by reviewing the communication log book each shift updates log book for next shift Increases hotel revenue by promoting food and beverage alternatives within the hotel Transfer external and internal calls promptly to the correct extension Respond to and direct guests regarding questions about the hotel in house facilities local events and attractions Is able to operate switchboard telefax keep equipment printer hotel alarm systems and other front office equipment Qualification Minimum of OND or it s equivalent in Social Sciences or Humanities Minimum of 2 3 years post qualification cognate experience Age 20 years and above Required Skills Presentation skill Oral and Written communication People skills Analytical skills Team relationship building

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