Customer Service Representative-TREVARI Pay
1d ago
source : BetaJob

Location : Abuja

Report To : Supervisor

Job Grade : Full time

Duties And Responsibilities

  • Maintaining a positive, empathic and professional attitude towards customers at all times.
  • Generating sales leads that develop into new customers.
  • Managing incoming calls and handling customer inquiries adequately.
  • Build sustainable relationship and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
  • Identifying and assessing customer needs to achieve satisfaction.
  • Keeping up-to-date records of customer's transactions.
  • Communicating and coordinating with colleagues where necessary.
  • Education :

  • Bachelors Degree / Higher National Diploma
  • Experience :

  • Relationship Management / Customer Service Management.
  • Minimum of 1-2 years customer service experience.
  • Good knowledge of the Abuja business environment.
  • Business fluency in Hausa / Fulani.
  • Performance Indicators :

  • Familiarity with CRM systems and practices.
  • Ability to multi-task, prioritize and manage time effectively.
  • Client satisfaction.
  • Customer orientation and ability to respond / adapt to different types of customers.
  • Compliance with policies and procedures.
  • Key Competency Requirements :

  • Good written / oral communication skills
  • Customer relationship management
  • Objection handling skills
  • Good team player
  • Good negotiation skills
  • Articulate and analytical
  • Good knowledge of Microsoft Office packages (Excel, Power point, Word)
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