Senior Protection Officer (National Position for Nigerians/Residents), Maiduguri
Maiduguri, Nigeria
8h ago
source :

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion.

Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

We are recruiting to fill the position below :

Job title

Senior Protection Officer

Reporting to

Hieratical : Project Manager

Technical : Protection Coordination

Protection Officer


  • Responsible for the technical supervision and coordination of all protection-related activities in the assigned areas. S / he provides appropriate and timely oversight on the supervision of case management services;
  • supporting, coaching and overseeing the work of protection officers, ensuring that the training needs and capacity building for caseworkers teams and protection officers are addressed in a timely fashion, harmonised across LGAs and that protection services and activities are delivered in line with INTERSOS and international quality standards.

    Drafts and oversees the project work plan, in conjunction with the project manager and the protection coordinator for the teams under her / his purview, including case management, supervision, team meetings, general protection activities and reporting.

    Main Responsibilities and Tasks


  • Oversee the harmonisation of case management, ensuring quality control in-line with INTERSOS guidelines and SOPs;
  • Regularly verify the status of the case management database, conduct case reviews and provide feedback to the Protection Officers;
  • Conduct case audits to ensure that cases meet and maintain compliance with established SOPs and minimum standards in case management.


  • Support the planning, implementation and reporting on all protection activities via project work plans, schedules, team management and the availability of materials;
  • Support positive team dynamics and a healthy work environment where protection officers feel comfortable and supported in sharing experiences, challenges and feelings;
  • Ensure an equal division of the overall workload, timely follow-up on targets and flag issues to the Project Manager and Protection Coordinator.

  • Regularly review team activities to ensure compliance with INTERSOS policies and provide quality service to beneficiaries;
  • Supervise the accuracy of case management using the case management platform. Provide feedback on same to protection officers;
  • Monitor protection project timeframes for implementation, gaps, challenges and changes;
  • Participate in individual supervision sessions on a weekly basis with the Protection Coordinator, bringing immediate attention to any case of special / emergency needs, discussing ongoing issues and strategizing on project and programme development;
  • Provide individual supervision sessions on a weekly basis to each Protection Officer, supporting and coaching them in their duties using various methods.

  • Support the Protection Officers’ ability to find solutions and respond appropriately to daily challenges;
  • Identify gaps and training needs for the Protection Officers and request support from the Protection Coordinator to provide the same.

  • Provide learning opportunities via the delivery of training sessions, workshops and role modelling;
  • Compile all reporting on case management, general protection activities and PSS activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Protection Coordinator for further handling.

  • Engage in regular feedback and dialogue with the Protection Coordinator on the quantitative and qualitative reporting;
  • Support the MEAL team in the compilation of the monthly 5Ws, GBVIMS reports and other reports as needed. Liaise with MEAL Protection Focal Point and reconcile gaps in reporting on a monthly basis;


    Oversee the proper and safe filing, archiving and information-sharing of case management files to maintain data confidentiality as per INTERSOS and international standards.

  • Ensure that all teams are trained in data protection and confidentiality;
  • Ensure adherence of team members to protection principles, codes of conduct and internal SOPs. Conduct regular case audits and case reviews to ensure that work is in compliance with established SOPs

  • and minimum standards;
  • Carry out all tasks respecting key protection principles, including but

  • not limited to;
  • o do no harm;
  • o non-discrimination;
  • o confidentiality,

  • o accountability, and;
  • o need-to-know principles


    Contribute to the design and execution of project assessments, regular service mapping, updates to the service directory, the development of referral systems per area, and project data collection (surveys, pre and post-tests, etc ).

  • Identify and report gaps in the availability, access and quality of protection services in the assigned area;
  • Flag protection and security issues and contribute to the identification of appropriate responses via regular data review and the submission of protection reports;
  • Identify protection trends in the assigned area and provide analysis for the same;
  • Harmonise guidance and support for the planning and implementation of awareness-raising activities, focus group discussions, PSS activities in the WGFS and training workshops as instructed by the supervisory / managerial team;
  • Coordinate with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc ) in order to ensure holistic solutions to beneficiaries’ needs;
  • Participate in external meetings, representing INTERSOS as needed, with an emphasis on training sessions on protection monitoring, general protection trends, and challenges;
  • Ensure good relationships and coordination with the main service providers in the areas of intervention, relevant partners and other project stakeholders;
  • Support the development, updating and local adaptation of protection tools and training material and deliver step-down training sessions on these as needed for the field;
  • Support donor reporting and project development and protection strategies at the macro level as required;
  • Any other activities specified by the supervisory / managerial team.



    University degree in a related field (e.g. Social Work, Psychology, Law,

    Professional experience

    Minimum 4-years of work experience with an INGO, in the

  • protection sector;
  • Professional requirements

    Minimum 3-year of supervisory experience with an INGO, NGOs

  • and / or local authorities in Nigeria;
  • Languages

    Fluency in English, Kanuri and Hausa.

    Personal requirements

  • Strong technical knowledge of general protection concepts;
  • Extensive knowledge of case management with an emphasis on GBV

  • cases;
  • Advanced computer literacy (Microsoft Office Suite, e-mail, internet,

  • Excellent interpersonal and communication skills;
  • Excellent writing and reporting skills;
  • Excellent leadership, planning, organisation, people management, time management and project management skills;
  • Ability to work both independently and as part of a team;
  • Ability and motivation to work well with authorities, leaders and communities;
  • Willing to work extra hours and available at the weekend for emergency cases;
  • Capacity to work under pressure and willingness to work and live in a

  • complex context;
  • Apply
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