Customer Superstar (Isidore)
Founders Factory
Lagos
5d ago

About Us

Isidore is a digital platform for Agri-SMEs (e.g. suppliers of grains) & Agro Buyers (e.g. Feed mills, FMCGS) that enables purchase order management and facilitates access to working capital, for all in the value chain.

Through our Jinja platform, we provide a free mobile-first ERP tool focused on purchase order fulfillment with embedded access to capital.

We also extend payables on behalf of Agro Buyers thereby reducing their need for corporate financing.

What we're looking for :

We are looking for a Customer Superstar who will be responsible for developing long-term relationships with our customers.

You must be a reliable, analytical and hard-working individual, interacting with both our internal teams as well as clients.

You are a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast paced, dynamic environment.

Our ideal candidate will also have or be looking to gain experience developing B2B relationships across functional areas in Project Management or Customer Success Management.

Responsibilities

  • Build, manage and maintain strong relationships with customers, and be able to anticipate their needs in advance.
  • Have a thorough understanding of the Isidore brand and Jinja platform and act as ambassador to all customers.
  • Be a super communicator - manage large amounts of incoming phone calls and chats.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat. Nothing should surpass 10 minutes.
  • Go above and beyond to provide stellar service to customers and keep them happy and engaged.
  • Solicit regular feedback from customers to grow the platform and business.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Conduct on-site visits to customer locations where required and collect, process information.
  • Use frontline information to build, educate, and inform other teams and stakeholders in the business
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Qualifications

  • Extensive experience working in a people-facing role
  • Familiarity with Agriculture industry is a plus
  • Super curious and diligent attitude to work. Always be prepared to show up.
  • Understanding of how CRM systems work is a plus.
  • Strong relationship building and management skills
  • Outstanding communication and problem-solving skills
  • Genius multi-tasker - you must be able to wear many hats
  • Ability to adapt / respond to different types of individuals and personalities
  • Benefits

  • Travel expenses covered
  • Competitive salary
  • Opportunity for growth
  • How to Apply

    Does this role sound like a good fit? Fill the application form HERE

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