Customer Support Executive - PPC Limited
PPC Limited
2d ago
source : BetaJob

Key Accountabilities

  • Maintain Installation records, customer base, gather data for the Engineering department from installation, maintenance contracts & callout.
  • Assist the Engineering team in administering service contract agreements
  • Attend to service call enquiries / complaints on services from clients over phone / fax / letter / emails and note down the details on service call register / enquiry register.
  • Under guidance from the Service manager send quotes to the customers / send ticket to Engineers for the service visit and ensure reports are filed up to date.
  • Any calls not completed in the stipulated time to be escalated to the notice of the service manager for proper closing out of complaints.

  • Maintain office inventory and inventory of spares and tools with Service team.
  • Undertake research on behalf of the engineering team on how to resolve technical issues
  • Arrange meetings on behalf of the engineering department and where appropriate attend meetings to take minutes.
  • Follow up Purchase Requisitions (PR) with Procurement & Supply Chain team. Send back defective parts with RMA to Ojota office for return shipment where ever applicable.
  • Prepare weekly status update on clients’ requests or enquiries. Send weekly report on JCCs and service calls.
  • Take telephone queries and questions and deal with or pass to the relevant members of the Customer Service team or Service Manager.
  • Manage the approval process for floats, Petty cash and Expenses for the engineering department and keep updated records.
  • Prepare presentations, reports and minutes on behalf of the engineering Department where ever needed.
  • General secretarial duties including typing letters, memo's, reports and issue sheets and other tasks including answering the telephone, filing etc.
  • Liaise with the Engineers and ensure they receive all incoming post including relevant copies of letters, memo’s, reports and standard forms by fax or post regularly.
  • Record and monitor holidays and absence records.
  • Implement new ideas and methods and continue to seek ways of both improving contribution to the organization’s goals and enhancing the reputation of the company.
  • Ensure familiarity with Health, Safety and Environmental policies and comply with employee responsibilities.
  • At all times comply with company policies, procedures and instructions.
  • Requirements

  • Candidates should possess a Bachelor's Degree with 2 - 5 years work experience.
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