Green Africa's job vacancy, Career and Recruitment
Job title : Specialist, Customer Service Training jobs in Lagos Job Location : Lagos Deadline : June 04, 2022
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Qualifications
Minimum Bachelor's degree or an equivalent HND (Higher National Diploma)
At least 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required
Fluent in written and spoken English additional languages are an advantage
Satisfy all prerequisites for initial cabin crew qualification
Proficient in Microsoft Office Suite
Excellent interpersonal skills and the ability to operate effectively in a multicultural environment
Job Role
Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training programme
Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
Assist with the Mystery Shopping Programme / any other evaluation Programme for analysis & inference of the reports / feedback.
Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
Participate in the preparation of training content
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Specialist, Customer Service Training in Lagos 
