Specialist, Customer Service Training
Green Africa
lagos, NG
4d ago
source : Mrjobsnaija

Green Africa's job vacancy, Career and Recruitment

Job title : Specialist, Customer Service Training jobs in Lagos Job Location : Lagos Deadline : June 04, 2022

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  • Qualifications

  • Minimum Bachelor's degree or an equivalent HND (Higher National Diploma)
  • At least 7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required
  • Fluent in written and spoken English additional languages are an advantage
  • Satisfy all prerequisites for initial cabin crew qualification
  • Proficient in Microsoft Office Suite
  • Excellent interpersonal skills and the ability to operate effectively in a multicultural environment
  • Job Role

  • Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training programme
  • Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
  • Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
  • Assist with the Mystery Shopping Programme / any other evaluation Programme for analysis & inference of the reports / feedback.
  • Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
  • Participate in the preparation of training content
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Specialist, Customer Service Training in Lagos
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