Technical Support Officer - Arit of Africa Limited
Arit Of Africa Limited
3d ago
source : BetaJob

Job Details

Major Responsibility & Duties

  • Responding to support tickets from clients and colleagues within agreed Service Level Agreements
  • Resolving support tickets in a fast and professional manner
  • Keeping support requester updated on the progress of resolving their support ticket
  • Documenting support ticket and resolution for monthly performance review
  • Ensuring all support coming in on emails, phones and conversations is logged in the support system
  • Feedback any important client information to Client Services Team and / or Technical Support Team
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