IT SUPPORT OFFICER
PC
Lagos, Nigeria
6d ago

Job Description

  • Provide technical assistance with computer hardware and software
  • Providing day - day technical support to employees for a range of Hardware and software related systems locally or remotely.
  • Logging bugs and enhancement requests.
  • Liaising with strategic teams and partners to provide technical insights during meetings.
  • Performing routine hardware and software installations, configurations and updates as needed
  • Creating and maintaining solutions for Web and Mobile applications queries and complaints.
  • Liaising and planning with Technology and Engineering team to undertake scheduled Maintenance
  • Resolving technical issues in a timely manner using available resources within the company
  • Responding to breakdowns
  • Investigating, diagnosing and solving computer software and hardware faults
  • Supervising Junior engineers and technical staff
  • Assessing computer equipment for electrical safety
  • Maintaining records of software licenses
  • Managing stocks of equipment, consumables and other supplies
  • Qualifications

  • Bachelor’s degree in computer science, computer engineering and software
  • Must have 3+ years of experience in a technical support or equivalent role
  • Must possess in depth knowledge of windows 10, Mac OS, Polycom, Cisco WebEx and Microsoft Office 365.
  • Must possess working knowledge and expertise with a variety of software, hardware, and applications and API documentation.
  • Excellent customer service skills
  • Strong problem solving and critical thinking skills
  • Analytical skills to study problems and records and identify solutions
  • Ability to manage time and effectively prioritize numerous projects simultaneously.
  • Ability to work in a team.
  • Certifications are an added advantage.
  • Additional Information

    Application deadline is November 12, 2021

    Only shortlisted candidates will be contacted

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