Fenix Sales Team Lead - Ogoja, Cross River
Fenix International
Ogoja, Cross River, Nigeria
1d ago

About Fenix

Fenix International is a next-generation energy and technology company. Our mission is to improve the

quality of life of our customers through inclusive energy and financial services. Our flagship product,

Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from

just $0.11 per day. We use real-time transaction data to create a next-generation credit score to finance

power upgrades and other life-changing loans, unlocking modern financial services for our customers. To

date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria

and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over

2,500,000 people.

In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader

in the move to renewable, decentralised and digital energy. This has allowed Fenix to make significant

commercial investments to accelerate the path to our mission, via new markets and innovative products.

Together, Fenix and ENGIE are making universal access to modern energy a reality.


1. Sales Target Achievement within assigned Clusters

  • Drive market initiatives to achieve and increase quality customer base in the assigned clusters
  • Carry out weekly market activation in the territory to generate leads and eventual conversion to sales.
  • Drive all product mix sales through the right product targeting to the right segment of the prospects / customers.
  • Carry out product presentations and exhibitions within assigned clusters
  • Constantly identify opportunities for driving activation and other sales within clusters.
  • Draw up weekly / Monthly route plans for the FPCs
  • Track daily / weekly / monthly sales target Vs actual with the FPCs
  • Scout for viable locations for POS Expansion and management
  • 2. Achieve Excellent PH

  • Drive sales process compliance within clusters
  • Carry out daily / weekly customer visitations to resolve or escalate pending issues with customer systems
  • Drive the right customer behavior on payments by ensuring customers are directed to the nearest POS / SC for payments
  • Ensure the right product is sold to the right customers
  • Participate in Field clinic activities
  • Monitor and Share weekly overdue customer lists with the RPCs
  • Continuous training and coaching of RPCs on God / Bad portfolios, catch up etc.
  • 3. Recruitment, Training and Team management

  • Regularly recruit new Fenix Power Champions (FPC) within territory
  • Weekly performance monitoring of RPCs and initiating corrective actions where required
  • Hold regular meeting with the RPCs
  • Regularly train and re-train team leads on sales process, Sales pitch, products, Customer Service etc.
  • Ensure RPCs understanding of commission structures (Colours) and journey with Fenix
  • Design reward and recognition schemes for high performing RPCs
  • Participate in customer service forums, field clinics, weekly meetings with SCAs
  • Drive One Team goal within clusters via team building activities
  • 4. After Sales Support

  • Regularly visit overdue customers to ascertain their challenges and resolve
  • Escalate lingering issues to the SMs
  • Daily / weekly checks on quality of installations by RPCs Deploy and track swap stocks and children in the territory
  • Reposes Fenix kits from fringe customers
  • 5. Reporting

  • Send weekly / monthly reports on sales activities within territory using approved template
  • Provide feedbacks on MICA within territory
  • Attend meetings with SMs
  • Required Skills and Experience

    BSc. Degree or Equivalent

    2 or more years working in a role within a progressive sales and / or financial services

    environment with strong, quantifiable results

    Experience or passion for working in developing markets

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