Field Support Technician - TTC Mobile Limited
TTC Mobile Limited
Lagos
1d ago
source : BetaJob

Job Details

Locations : Abuja and Rivers

Division : Engineering and Information Systems Technology

Unit : Operations and Maintenance

Reporting to : Operations and Maintenance Manager

Travel Frequency : Occasionally

Key Activities

Customer Problem Resolution :

  • Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
  • Identifies the resources needed to solve the issue and estimates the effort required.
  • Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
  • Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
  • Safety and Operations :

  • Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
  • Business Continuity and Disaster Recovery
  • Implements disaster recovery plan as and when needed.
  • Facility and Infrastructural Maintenance
  • Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
  • Maintains engineering equipment.
  • Diagnoses network and device problems and implements technical or procedural solutions.
  • Performs Quality Control on structured cabling and related projects on all sites and other Facility.
  • Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
  • Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
  • Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.
  • Educational Qualifications & Functional Skills

  • A Bachelor's Degree in Engineering or Technical discipline
  • 2 years relevant experience in the IT / Telecommunications field.
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