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25th & Staffing’s Career and Recruitment Offer
Job title : Centre Liaison Coordinator (Client Services)
Job Location : Lagos
Deadline : May 30, 2021
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Africa’s largest provider of Customized & Private Offices, Desks and Meeting Rooms is looking to hire a proactive, collaborative, and reliable Centre Liaison Coordinator with 2-4 years proven experiences in property / facility management (hotel, gyms, membership clubs) to be responsible for the smooth running of the assigned Centre and the professional delivery of services to all clients.
The Centre liaison coordinator will also be responsible for managing the activities of their subordinates.
Duties and Responsibilities
Liaise with Head Product control
Ensure safe and well-maintained facilities to enhance the experience of all members and guests.
Manage all janitorial and housekeeping functions.
Manage the schedules of staff / contractors responsible for cleaning and housekeeping.
Ensure that staff complete any required cleaning and maintenance check lists.
Manage the cleaning program to the agreed Covid Protocol and ensure Covid -consumables.
Monitor the air conditioning in the Centre and client’s server rooms daily and attend to any temperature’s fluctuations immediately.
Responsible to arrange and achieve all scheduled preventative maintenance on premises and equipment, including regulatory requirements like health safety, fire safety etc.
HVACUPSFire SystemsFM200 system
Implements and updates the approved facility refurbishment in accordance with guidelines set out by the management team.
Maintain an inventory of tools, supplies, consumables, and stock of daily use items.Ensure lock down procedure is followed by all when on duty.
Ensure Liaison with the Building management regarding.Building Access Control (Office & Parking)Cleanliness of the communal washroomsPower and Air conditioner failures and services (Keep record of all failures and repair times)Any other issueRepair of any faulty item in Centre (after approval of Quote)
Member management Ensure contracts for new members are signed up prior to occupationOversight responsibility for day one planning and experience
Manage induction of all new members.Liaise with staff to ensure members are properly settled inAttend to members’ day to day administrative requirementsMust at all times offer pleasant support for any direct queries from clientsResponsible for escalation and closure of client complaints.
Tour of Potential clients
Personnel management Ensure staff are well versed in company policies, procedures and productsEnsure good working environment with teamwork and good communication as priorityCoordinate the activities and duties of all support staff membersCoordinate staff leave and off days, keeping and maintaining accurate records of the sameAct as mediator between clients and support staff for resolution of any conflicts that might ariseAct as a mentor to all staff, by emphasizing professional, friendly, supportive behavior at all times
Finance and Administration Overall responsibility for monthly client billing communication to the central finance teamDirect responsibility in managing and reconciling petty cash.
Maintain an up to date records of all clients on the provided systems and submit various reports as may be requiredOversight responsibility in ensuring the communication systems run adequately at all times this will involve close liaison with ITDirect responsibility in keeping HQ informed on all admin related matters at all timesLiaise with HQ on marketing requirements for the Centre.
Other Based at Reception desk, receiving visitors and clients.Work with Head Product Control in co-ordination function on new build programProcurement of items (consumables, client request etc.
obtain quotes and do procurement.
Decision Making / Problem Solving / Autonomy
Measures effectiveness in understanding problems and making timely, practical decisions.
Working on own initiative with contact from Supervisors as required
Measures effectiveness in planning, organizing and efficiently handling activities and eliminating unnecessary activities.
Knowledge of Work
Considers employee’s skill level, knowledge and understanding of all phases of the job and those requiring improved skills and / or experience.
Measures effectiveness of listening to others, expressing ideas, both orally and in writing and providing relevant and timely information to management, co-workers and customers.
Managing Change and Improvement
Measures effectiveness in adapting to necessary changes from old methods when they are no longer practical, identifying new methods and generating improvement in facility’s performance.
Measures responsiveness and courtesy in dealing with internal staff, external customers and vendors.
Measures how well employee complies with instructions and performs under unusual circumstances. Includes attendance and time keeping, according to the roster.
Measure’s individual’s work habits and attitudes as they apply to working safely. Consider their contribution to accident prevention, safety awareness, ability to care for property and keep workspace safe and tidy.
Measures responsiveness in completing assigned tasks in a timely manner, in accordance with established standards, policies and procedures.
Measures how well the employee gets along with colleagues, respecting their rights and showing a cooperative spirit.
Measure effectiveness in time management as well as initiative and independent action within prescribed limits.
Qualification & skills
Excellent written and oral communication skills able to connect to all levels of staff / members (senior to junior)
Athletic highly energetic and chatty in a professional manner
Well presented presentable appearance, pleasant, maintains eye contact engagement and approachable
Reliable and able to work over weekends when required
Strong time management skills
Basic analytical skills
Strong attention to detail point out not working / out of standard / old styling and escalate for improvement
Required at least 2 years working experience in the Facilities / Property Management industry
Desirable at least 2 years working experience in the hospitality industry (hotel, gyms, membership clubs, restaurant)
Managed staff experience
Experience dealing with international style clients
Some experience in sales element
Manage white collar and non-non reporter staff (by influence)