Job Description

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Keep records of customer interactions, transactions, comments, and complaints.

Identify and assess customers needs to achieve satisfaction.

Act as the company gatekeeper.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Work daily with tools like Zendesk, Hubspot, Slack, Google business tools, Jira, and more.

Keep records of customer interactions, process customer accounts, and file documents.

Timely escalation of issues / bugs.

Other tasks as assigned by the Customer Success Manager.’

As you become an expert in first point of contact support at Flexisaf, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit the CS team and Flexisaf as a whole.

Requirements

A first degree in computer science or in a relevant field.

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

Strong interpersonal and communication skills (both verbal and written)

Critical thinking skills, analytical and organized

Excellent management and leadership skills

Ability to upsell business to existing contacts.

Comfortable with computers

Experience working with customer support

Ability to stay calm when customers are stressed or upset.

Requirements

A first degree in computer science or in a relevant field. Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt / respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Strong interpersonal and communication skills (both verbal and written) Critical thinking skills, analytical and organized Excellent management and leadership skills Ability to upsell business to existing contacts.

Comfortable with computers Experience working with customer support Ability to stay calm when customers are stressed or upset.