Customer Experience Officer
Eye Foundation Hospital
lagos, NG
3d ago
source : Mrjobsnaija

Eye Foundation Hospital's job vacancy, Career and Recruitment

Job title : Customer Experience Officer jobs in Lagos Job Location : Lagos Deadline : September 30, 2022

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  • Job Summary

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Registers new patient, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    Key Responsibilities

    Your duties shall include, but not limited to the following :

  • Providing help and advice to customers using the organization's products or services.
  • Communicating promptly, courteously with customers by telephone, email, letter and face to face.
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other units.
  • Analyzing statistics or other data to determine the level of customer service your organization is providing.
  • Producing written information for customers, often involving use of computer packages / software.
  • Writing reports.
  • Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey.
  • Improving customer service procedures, policies and standards for the organization.
  • Meeting with other managers to discuss possible improvements to customer service;
  • Training staff to deliver a high standard of customer service in other branches.
  • Learning about the organization's products or services and keeping up to date with changes;
  • Keeping ahead of developments in customer service.
  • Provide pricing and service delivery information
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments, complaints and actions taken.
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
  • Assisting in general office administration functions.
  • Assisting in preparing correspondence to be sent out to clients.
  • Dealing with day-to-day operational matters.
  • Work with other hospital manager on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients.
  • Be able to cover for administrative staff on leave or off sick if need be.
  • Any other duties assigned by your Manager and the Medical Director.
  • Qualification

  • BSc Degree preferably in Social Sciences or Humanities.
  • Minimum of 2 years working experience as a Customer Service Personnel.
  • Experience in healthcare sector or hospital is an added advantage.
  • Experience in providing customer service support.
  • Skills and Competencies :

  • Customer Service skills.
  • Good Product Knowledge.
  • Attention to details.
  • Market Knowledge
  • Excellent oral and written communication skills.
  • Must be an active Listener.
  • Quality phone etiquette.
  • Must be a problem solver.
  • Ability to Multitask is key.
  • Proficient use of MS office suite Word, Excel and PowerPoint .
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Experience Officer in Lagos
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