Wealth and Investment (South - South Regions)
The Relationship Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
and other related / incidental matters.
Key Responsibilities / Accountabilities
Maintain close contact with all internal stakeholders within Wealth Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments
Liaise with Regulator on product development
Preferred Qualification and Experience
Knowledge / Technical Skills / Expertise
Effective Business Communication - The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..
Presentation Skills - The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
Brand Management - The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
Compliance - The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer / client needs.
Makes organisational changes or innovates when needed to address customer / client needs.