Business Support Officer
Leading company in Finance & FinTech
Lagos, Nigeria
1d ago
source : Fuzu

Our Organisation operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.

We are an esteemed fintech company looking to fo fill the role of a Business Support officer.

Work with merchants to respond to all disputes raised against the merchant

Monitor to ensure their portals are up and running otherwise, work with the internal service provider to resolve issues.

Work with relevant internal or external stakeholders to ensure that all operational issues raised with the helpdesk, are resolved and responded to timely.

Work with relevant stakeholders (internal & external) to hold periodic training for station teams.

Ensure stations have functional working terminals, Modems / internet service, and accessories by working with relevant teams internally.

Ensure PDOs undertake visits to locations in line with agreed SLA as well as monitor the deployment of paper rolls and other consumables, including decals.

Send monthly reconciliation report to Merchant for transactions processed by UP

JOB REQUIREMENTS

OND from any discipline

0 1 year experience

KEY COMPETENCY REQUIREMENTS

Courteous

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