Travel Operations Manager ( Expatriate )
Platinum Careers
Lagos, LA, ng
1d ago

Job Description

Travel Operations Manager ( Expatriate )

Reports to : Country Manager,Nigeria

Process

  • Driving optimisation and excellence through operations in NG market (all teams);
  • KPI deliverable;
  • Performance efficiency;
  • Alignment of teams
  • Identification of and solutions to agent error trends (manual and systems);
  • Profitability of teams - Management accounts per team, e.g. Refund admin fee, Unused Etickets, Agent error, Overflow and head count
  • Communication to the NG team;
  • Introduction of new projects;
  • Understanding implementation of new projects;
  • New workflows
  • Follow up and assessment of follow through
  • People

  • Support to all Specialist and keep an open door policy to agents;
  • Coaching and guiding (Removing the crutch)
  • Assisting with business problems such as but not limited to scheduling
  • Assisting with escalation of staffing issues;
  • Motivating and driving team performance via Specialists;
  • Being actively involved with the recruitment of the right talent for the Company
  • Testing
  • Training & development
  • Deliverables :

  • Realignment of NG teams to increase;
  • Performance
  • Identifying and driving solutions to current blockers in the NG market
  • Personal Competency Requirements

  • Change agent
  • Strategic thinker
  • Proactive
  • Culture champion
  • Optimisation champion
  • Driven
  • Love for the travel industry
  • Willing to take the right risk
  • Ideas generator
  • Meet requirements but continually exceed expectations
  • Apply
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