Job ID 115
Function : Service Fulfilment & Support
Reporting to : Head, Engineering
Location : Lagos
Travel Frequency : Occasionally
Purpose of the Job
The Team Lead, Wi-Fi is responsible for building carrier grade and reliable Wi-Fi network infrastructure andmaintainingessentialWi-FiservicesforipNX customers in accordance with set SLAs.
Responsible for planning, designing, implementing,andoverseeingthe administrationandmaintenance’ofWi-Finetwork infrastructure within ipNX (Core) as well as deployments for Customers (Access).
Plan, direct and coordinate activities required to fulfil and support Wi-Fi Services to Enterprise customers. Management of existing Wi-Fi Infrastructure and Systems and development of new ones while also overseeing systems administration task as well as asset management.
Govern across all areas of service delivery processes, continual service improvement through product enhancements and innovation, customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
Provide pre-sales support to the business team(s) as well as assist with product information and training to drive sales / marketing needs.
Expected Key Results
Efficient Network Infrastructure Strategy for Customers
Vendor and Asset Management
Network Service Support Analysis
People Management and Training
Educational Qualifications & Functional Skills :
Bachelor's degree in Computer Science, MIS, Electrical Engineering or other technical disciplines (2.2 / Upper Credit Minimum)
Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
Understanding of Communications Networks. Cisco network certification is required
Keen interest in emerging technologies Cloud, SD-WAN
A good grasp of Wireless Installations (RF Planning, Design, Installation and Maintenance)
Good verbal and written communication skills required for interaction with business-users.
Strong problem-solving skills required for technical issue resolution.
Organised and structured work habits.
Strong personal time management to coordinate several tasks simultaneously.
Ability to confidently communicate with personnel at all levels of the organization.
Extensive technical knowledge deploying and managing network and infrastructure environment
Well organized, articulate and has numerate skills
High degree of Microsoft Office Suite competence Bonus : Visio, MS Project
Exemplary Communication Skills Face to Face and over the telephone ; Ability to communicate effectively at all levels of an organization
Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud / IT technology space
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Have an entrepreneurial spirit
Pre-Sales & Post-Sales Management
Demonstrable communication, interpersonal and relationship management skills
Environmental / Industry analysis
Documentation and Strategic planning skills
Excellent communication skills
Project management skills also desirable
A good grasp of technical (wireless & wireline) installations and willingness to learn more
Working knowledge of fundamental operations of relevant wireless hardware and other network connectivity equipment including routers and switches
Good understanding of cloud based systems
Must demonstrate interpersonal capabilities and leadership
Work Experience :
5+ years of experience as a technical engineer in the wireless communications industry
At least 3 - 5 years’ experience within the telecoms space
Experienced in bandwidth capacity management
Experienced in data communications and networking principles and standards
Experience in the design of systems which contain a significant connectivity element
Must have experience track record of achieving and exceeding service delivery and support KPIs
Experience designing and deploying key WLAN applications including secure mobility, voice over WLAN, location based services, and wireless guest access
Experience managing large projects team
Other Requirements :
Ability to optimize work processes
Excellent Decision Quality
Attention to Detail
Drives Vision & Purpose